Evolved Office: UC-One Support Site (BCD Platform) Version 22.2


The UC-One application is a complete unified application that enables a user to perform all forms of communication from any location.

Here are the specific features of the client-side application:


Installation Instructions & Software Downloads

The Evolved Office: UC-One application is offered as an additional service to Premium users or part of your UC User bundle. Because it is an application offered as part of the Evolve IP suite of voice services, the installation is very easy.

The first step is ensuring that a member of Evolve IP has built your users on the platform with the UC-One licensing required to run the application. Then, follow these simple steps.

  1. Download the application using the link below for your PC or MAC clients to install it locally on the machine. Please ensure the user or admin has proper permissions to install applications on your desktop devices.
  2. Input your Evolve IP application username and password (oftentimes called your ‘toolbar’ password). Your username is your 10-digit phone number.
  3. Once you have logged into the client for the first time, set a few of your preferences and you’re users are up and running.
  4. Distribute and use the quick reference guides to understand how to perform various common functions in the UC-One application.
  5. Support- The full user guide is available, along with FAQs listed below, to support administrators with common questions or issues.

Installation Guide: UCOneDesktopV22.2_InstallationGuide

UC-One Version 22.7.15 (Controlled Release)

UC-One Application Download (v22.2): 

UC-One Mobile (APP store): 

Full User Guides: 

Quick Reference Guide


UC-One - B Cluster - Firewall Rules and Policies Updates

UC-One - C Cluster - Firewall Rules and Policies Updates

UC-One - D Cluster - Firewall Rules and Policies Updates

Evolve IP strives to provide the most information about a successful deployment of voice applications. When using softphones, the voice traffic now rides on the data network and often passes through customer owned firewalls and carriers ISP firewalls (Comcast, Verizon, Cox, AT&T, Time Warner, Windstream, XO, Sprint, etc). While Evolve cannot be an expert in all firewalls deployed by customers and ISPs, we do offer port openings and firewall settings that the application utilizes. Please review the attached document and investigate updates to your router/firewall for the application to perform optimally.

Headset Support

Please consult the User Guide for a section on headset known, tested compatibility.  Many other USB headsets will natively work with the UC-One application.

Support Info & FAQs

How can I shut off the incoming call notification on my desktop for UC-One?

What is my username?

What is my password?

The application says authentication failed.

The applications says calls unavailable.

I am getting a “network unavailable” message at the top of the screen.

How many simultaneous viewers can you share your desktop with?  Is it dependent on the size of the bridge a customer has with us?

How can you search the Global/Corporate Directory in the UC1 mobile app?

I cannot see or access my Outlook contacts on the UC-One Apple MAC client.

How to add common phone numbers to UC-One?

For further assistance with your Evolved Office: UC-One experience, please open up a support ticket with the Evolve IP NSOC using your OSSmosis administrator portal.