The Users page provides management of user settings like voicemail, call forwarding and password resets.
Users Landing Page
Select the location you wish to view and edit. Select Telephony Setup and Users to bring up Users for that specific location.
The following information can be found on the Users landing page:
When selecting the edit icon the following options are available:
Edit (Edit main user settings):
User Features:
User Features is read only that shows all features assigned to the user based on their seat type. Additional features shows features assigned to the users as an add on service.
Voicemail
Mange the users voicemail settings. Click Here to learn about about managing user settings.
Call Forwarding
Manage users Call Forwarding Settings.
Call Forward Always: Automatically forward all your incoming calls to a different phone number
Call Forward Busy: Automatically forward your calls to a different phone number when your phone is busy
Call Forward No Answer: Automatically forward your calls to a different phone number when you do not answer your phone after a certain number of rings
Call Forward Unreachable: Automatically forward your calls to a different phone number when your device is disconnected
Simultaneous Ring
Simultaneous Ring Personal allows you to list up to 10 phone numbers you would like to ring at the same time as your primary phone when receiving an inbound call. This feature is helpful when you are not at your phone but you would like your cell phone to ring when you get a call. Warning: if your cell phone or other phone has voice mail that picks up before your office voice messaging picks up, your voice mails could be on your cell phone messaging system!
Do Not Ring My Simultaneous Ring Numbers if I’m already on a call – if checked sim ring will not ring one of your additional numbers if you are already on an active call.
Answer Confirmation Required – If enabled, the user will need to select any digit on their phone to indicate they want to receive the incoming call. This helps differentiate between an incoming personal call versus a work call.
Shared Call Appearance
Shared Call Appearance (SCA) allows you to have more than one device (or user) assigned to your user account/primary device.
Options:
1. Create Managed Line
This allows you to add additional line appearances on a users handset to monitor other users within the organization. Please contact your CTA or Support to find out what phone type you have and abilities to manage this.
Busy Lamp Field
Busy Lamp Field allows you to create a list of users to monitor on your handset. Please contact your CTA or Support to find out what phone type you have and abilities to manage this.
Options:
Adding new Users:
User Privacy Settings
Allows users to exclude themselves from the Group and Enterprise Directory.
Options: