The Evolve API is an open set of tools for building software applications. This allows customers and third party developers the ability to securely (using XSI over HTTPS) integrate their software with the Evolved Hosted PBX platform. This type of integration can lead to dramatic productivity gains for users throughout the organization in varying use cases, while working in the office or remotely. The most common integration is with a Customer Relationship Management (CRM) software application, both desktop and web-based. However, Evolve IP has customers that have integrated with IVR applications, Point of Sale Systems, call center applications, and more.
Given the set of API values available, customer developers have the ability to provide some or all of the following features and functionality to their end users:
Depending on the feature set a customer is looking to deploy to users, Enhanced, Premium, or UC-User profiles are recommended for developing applications on the EIP platform.
Most features are supported for Standard users, please check with your Evolve CTA if you’re considering the deployment of an application for Standard users.
Development protocol is XSI over HTTPS
The most important as aspect about using the Evolved Office API is that customers have control and flexibility for offering productivity enhancing applications and features to their users in a seamless fashion with the approval and support of Evolve IP engineering teams. The process for implementing is very straight forward and can move as quickly as a developer would like. Here is the process:
Evolve IP will then:
For detailed API integration click here for MORE DETAILS.
Evolve IP has many client’s utilizing our API Integration. They are using protocols such as XSI and CAP.
Evolve IP works with 3rd party developers on a frequent basis that are familiar with writing apps to the backend platform. If customers do not have the resources internally to write a specific productivity enhancing application, Evolve can recommend a developer. We first ask that customers provide a rough sketch of what they would like from the application as a ‘requirements documentation’ to help shape the conversation.
For detailed API integration click here for MORE DETAILS.
If you have any further questions about writing a custom application to integrate with the Evolve IP platform, please contact your Client Technology Adviser to discuss options. Evolve IP offers many native applications that integrate with more than 25 CRM applications, click here for more information on OUT-0f-the-BOX integrations: Business Applications Integration.