Description

The Call Center Supervisor client is designed to support the needs of call center supervisors in any environment. It supports agent monitoring, queue management, real-time and historical reporting, and other features required in call centers. Supervisors can also use this application for their own call handling needs.
















On-Demand Training

e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center. 

Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@evolveip.net to register your organization in the LMS. 

BroadWorks Call Center Supervisor Training


Documentation

BroadWorks Supervisor - Quick Reference Guide 

BroadWorks Supervisor - User Guide 

BroadWorks Supervisor Reports - Quick Reference Guide

BroadWorks Supervisor Reports - User Guide

BroadWorks Supervisor Wallboard - User Guide



Return to BroadWorks Call Center Training Page

Return to Training Resources Page


Do you have a training related question? Email us at training@evolveip.net

We will respond within 24 hours on normal business days.