Status Alerts from Tenfold: https://status.tenfold.com/
This is the PRIMARY step that's managed by Evolve IP
The Phone System authentication shows "Connected" is ready for your preferred CRM to be authenticated to the Tenfold dashboard: https://dashboard.tenfold.com/
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https://www.tenfold.com/support-center/whitelist-ip-addresses
This link points to the IP’s that require to be white-listed to seamlessly work with the Tenfold UI. If the users that this solution will be deployed to are in the office; then it’s a one-time update to be made by your IT admins. However, if the traffic is successfully traversing without issue on the current network, an update might not be required.
ON-BOARDING CUSTOMERS ON TENFOLD: TENFOLD DASHBOARD AND FEATURES REVIEW
Client ADMIN master guide that provides an Onboarding checklist, process, training, review of features and functionality.
https://www.tenfold.com/download
All the Tenfold CRM downloads are based off of the same UI, meaning the end user experience is the SAME across all three software packages.
Salesforce Open CTI/Dynamics Embedded UI/ZenDesk Embedded UI: the version package is controlled by CRM admin and can be installed to sandbox or production.
Tenfold Chrome UI (updated): Chrome Extension download that is managed by Tenfold vendor. Updates to the extension is deployed with any bug fixes and/or Chrome Browser updates.
Tenfold Desktop App: Application that is downloaded and installed to local workstation. Is version controlled by CRM/IT admin to end users.
NOTE: Tenfold Desktop Application requires Tenfold Click-to-Dial Chrome Extension for Outbound CTD calling.
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