Describe when someone would need this information. For example "when connecting to wi-fi for the first time".

Step-by-step guide

  1. Before beginning the setup, make sure the Channel or the BP contains the Check Operational Status action box.

  2. Access customer Setup and then navigate to Special Days.

  3. Add a new special day

    3. Add the special Days view to the Operating Hours Panel of your contact center.

        Specify in the Close and Open Operating Hours for Special Days by adding one or more Operating hours items:

      1. Check special days if the call center is open
      2. Uncheck special days if the call center is closed


You may also want to use visual panels to communicate related information, tips or things users need to be aware of.

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