Please note: Configuring Delegates is ONLY accessible on the Microsoft Teams DESKTOP client for Windows and Mac
Microsoft Link: https://support.office.com/en-us/article/share-a-phone-line-with-a-delegate-16307929-a51f-43fc-8323-3b1bf115e5a8 |
Executive User (username) added you as a delegate.Now you can: |
Use Case: Take and make calls for an Executive to a Receptionist relationship.
1st example: Warm Transfer (CONSULT) Call for Executive when answered by Receptionist.Collaborate with the Executive via CONSULT option in MS Teams. The Receptionist can message or call the Exec.https://support.office.com/en-us/article/transfer-a-call-in-teams-b7f40f14-e083-46b9-b739-68038c8f73a0#ID0EAABAAA=Desktop2nd Example: PARK and RETRIEVE Call for Executive when answered by Receptionist.https://support.office.com/en-us/article/Park-a-call-in-Teams-8538c063-d676-4e9a-8045-fc3b7299bb2f |