Authorized contacts are individuals within your organization that you have authorized to contact Evolve IP with technical, billing-related or administrator-related issues. They can do so by
Please follow the easy instructions provided below to learn how to add and remove authorized contacts.
You can edit the user's Access Rules from their user account. This will require Clearlogin administrator access. This is a specific URL for your company, for example "yourcompanyname.clearlogin.com."
If you don't know the URL to your company's Clearlogin instance, please review Accessing your company's Clearlogin URL |
A user must exist within Clearlogin in order for them to become an Authorized Contact. If the user doesn't exist yet please follow Adding Users to Clearlogin and then come back to this page. |
Once this is completed the user should have access to the Help Center tile which will allow them to submit support tickets via The Evolve IP Help Center. They can also submit requests by emailing support@evolveip.net.
If this is a new user then they must still set their password to begin using their Clearlogin account. Please review Adding Users to Clearlogin and continue to Step 3. |
You can also add Access Rules to contacts from Security > Access Rules.
Login to your Clearlogin dashboard. This is a specific URL for your company, for example "yourcompanyname.clearlogin.com."
They should now have access to the Help Center tile to access The Evolve IP Help Center.
You can remove contacts from a User's profile by simply clicking the "x" symbol next to the Access Rule that you wish to remove.