Rest API Trigger Data

The API trigger allows you to automatically execute your Rest API during specific points of an interaction.  The configuration of API trigger allows you to specify When and what API data to trigger.  Please refer to the documentation on REST API which contains details on which data elements can be passed.

When:

• Interaction Starts: The API call will trigger at the start of an interaction. 
  • If the API call is a POST, please be aware certain values may not yet be available. (I.E. Disposition Code)
• Interaction Ends: The API call will trigger at the end of an interaction.
• Internal Transfer: The API call will trigger on each internal transfer from an agent or supervisor.
• Segment Change: The API call will trigger on each segment change, example list below.
  • Handling -> Agent Selecting
  • Agent Selecting -> Overflow
  • Agent Selecting -> Abandoned
  • Handling -> Handled

Rest API Data: A drop-down list of your available configured API data.