The Evolve Contact Suite eAgent is an easy to use application designed specifically to meet the needs of contact center agents. It provides agents the features and functionality required to be efficient and productive in a omnichannel contact center.
Interaction Side Bar - Will display all active and historical interactions as well access to the Agent Intelligence Center
Incoming Interaction Banner: Provides notification and key information about an Interaction being offered such as: Interaction Type, Customer Name and DID or Email Address, Originating Business Process, Interaction Handling Remarks and Demands