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A global Knowledge Base made up of smaller knowledge bases
Confluence is a content management system that allows companies to post, organize and present documents of any kind. For our purposes, the best way to define it would be that it is global Knowledge Base made up of smaller knowledge bases.
These smaller knowledge bases are called "Spaces." Each Space is an independent area with its own title, look and feel, and permission scheme. There are 3 main types of spaces within our instance of Confluence.
The space called "Home" is an Evolve IP-only internal space that serves as "home" to a variety of data. Access is restricted to VPN or DaaS and then through Clearlogin tiles.
It serves three primary functions
All "source" documents that exist on the public Evolve IP Knowledge Base (see above!)
Important tool-specific guides (Confluence guide, Evolve IP Help Center Guide, JSD Guide)
Product Manual
Technical Library
Downloads
Serves as home for Client information
Retains some functional-area specific documentation, such as
The Client Support Center
ITaaS
Organizational Development
BOSS
The space called "Evolve IP Knowledge Base" is the published version and customer-facing knowledge base.
Clients can access these resources from anywhere and navigate via the product icons located on the landing page, or via the left-hand column menu.
Public pages sorted into sections, shareable with customers
Private pages sorted into:
We have various other spaces specific to functional areas that were too large to place within the functional-area section of our Home space. You can access all of them by clicking the "Spaces" menu in the top menu bar of Confluence.
There are too many to list here, but below you will see a screenshot of the Compute Product space. Each space is fully customizable allowing space admins to configure the look and feel of the space, as well as set access permissions.