Unity Agent enhances the agent experience, featuring an intuitive icon based presence interface, point and click call control, ACD State functions (login/logout/unavailable/wrap up, etc), near real time statistics, and embedded chat and presence.   This agent based application complements our Standard or Premium Call Center Agents seats.

Windows PC Requirements

• Unity will require approximately 100MB of hard drive space on the local machine
• The default installation directory is C:\Program Files\Unity Client
• Minimum computer spec:
  • CPU: single core 3Ghz.
  • RAM: 4GB.
  • Video Card: 256MB onboard RAM
• Unity is supported on Windows XP [SP3], Windows 7 [32 and 64-bit versions] and Windows 8 [32 and 64-bit versions].
• There are no special permissions required to install Unity on Windows 7 or Windows 8
• Requires Microsoft .NET Framework