The Monet WFM application offers numerous features, the most important of which are listed below (For a comprehensive view of features, see the videos on Monet’s website):
With a WFM solution on top of the Evolve IP call center, customers can use real data to match calls to the appropriately-skilled agents. Key benefits:
What quantity of users do I need for this scenario: 60 agents, 3 supervisors, and 1 analyst?