Confluence is a content management system that allows companies to post, organize and present documents of any kind. For our purposes, the best way to define it would be that it is a global Knowledge Base made up of smaller knowledge bases.
These smaller knowledge bases are called "Spaces." Each Space is an independent area with its own title, look and feel, and permission scheme. There are 3 main types of spaces within our instance of Confluence.
The space called "Evolve IP Knowledge Base" is our customer-facing Knowledge Base. Its primary goal is to provide our clients with product-specific articles with our Technical Library, Product Guides, Training Resources, Downloads, and important bulletins/announcements.
Clients can access these resources via the product icons located on the landing page, or via the left-hand column menu.
This space also includes a section that is internal-only. This section includes Release Notes, our Product Manual, and various internal guides including our Jira Service Desk Manual.
The space called "Home" is our internal space that serves as "home" to a variety of data. It serves three primary functions:
Product Development uses this space to post technical articles for our products
Solutions Engineering uses this space to post Product Manual entries
Our Compute and ITaaS technical support teams use this space to post and update technical articles within the Technical Library
Sales uses this space to post new Client information
We have various other spaces specific to functional areas that were too large to place within the functional-area section of our Home space. You can access all of them by clicking the "Spaces" menu in the top menu bar of Confluence.
There are too many to list here, but below you will see a screenshot of the Compute Product space. Each space is fully customizable allowing space admins to configure the look and feel of the space, as well as set access permissions.