Navigate to Staff through the subsystem and click on Add icon or New Agent
After clicking Add icon, fillin/check the agent info based on customer request
Scroll to the buttom to continue the agent portion If the agent is a regular agent then select their BP and move to the Select if the agent is a supervisor then select Supervised BP and move it to Selected (agent can also be both Agent and Supervisor)
Once complete click OK and deploy
After deploying the agent's name will be configured
Click on the agent account name and copy their name