[Evolve IP Knowledge Base] Pages FeedConfluence Syndication Feedhttps://support.evolveip.netMOP: ChatGreg Sullivantag:support.evolveip.net,2009:page-84005566-32024-03-28T21:33:13Z2021-04-13T14:57:15Z<div class="feed"> <p>
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<li><a href='#MOP:Chat-'></a></li>
<li><a href='#MOP:Chat-HowtouseanexistingInteractionHandlingflowforChat'>How to use an existing Interaction Handling flow for Chat</a></li>
<li><a href='#MOP:Chat-HowtosetupaseparateInteractionHandlingFlowforChat'>How to setup a separate Interaction Handling Flow for Chat</a></li>
<li><a href='#MOP:Chat-HowtoCustomizeyourchatlogo,interfaceandobtainyourBPspecificchatURL’s'>How to Customize your chat logo, interface and obtain your BP specific chat URL’s</a></li>
<li><a href='#MOP:Chat-WhatisaChatUnlockPhrase?'>What is a Chat Unlock Phrase?</a></li>
<li><a href='#MOP:Chat-ConfigureagentloadallowancesforChat'>Configure agent load allowances for Chat</a></li>
</ul>
</div></strong></h3><h3 id="MOP:Chat-HowtouseanexistingInteractionHandlingflowforChat"><strong>How to use an existing Interaction Handling flow for Chat</strong></h3><p>The interaction handling flow within ECS can support multiple interaction types within a single instance of linked activities. This means your interaction handling flow configured for telephony interactions can also natively support chat interactions.</p><p>There are best practice considerations which must be accounted for to ensure a seamless end-user experience. Below are helpful tips to follow when utilizing the same interaction flow for multiple interaction types:</p><ol><li>Chat Flows can have Simple Plays or Prompt and Collects. You can use TTS or Media Verify your greeting description within the appropriate section.<ol><li>These are the steps how to set up in Media Repository .</li><li><u>Implementation > Media Repository</u>:</li><li>The media repository is organized with the following column headers.<ol><li><strong>Name</strong>: The internal name used for greeting selection within an ECS announce and Collect activity.</li><li><strong>Description</strong>: This is the text displayed to the end-user during the chat interaction. <strong>This must be a chat appropriate message</strong>.</li><li><strong>Language</strong>: This indicates the specific greeting language. This field is only used when utilizing multiple languages and will default to English.</li><li><strong>.Wav file:</strong> This is the media file which will play to a caller during telephony interactions.</li></ol></li><li>Example: <p>In this example _EN_Waiting is a greeting used for hold music while in queue. During a Telephony interaction the 2 minute long .wav file will play, while during a Chat interaction it will display the text <em>Please Wait</em>.</p><ol><li><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" height="91" width="750" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-32-1.png?version=1&modificationDate=1618338721000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-32-1.png?version=1&modificationDate=1618338721000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005626" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-32-1.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></li></ol></li></ol></li><li>Verify your <a href="https://support.evolveip.net/display/EIQ/ECS+Setup%3A+Interaction+Handling+Flow%3A+Announce+and+Collect+Nodes#ECSSetup:InteractionHandlingFlow:AnnounceandCollectNodes-PromptandCollectSelection" rel="nofollow">Prompt and Collect Selection</a> activities:<ol><li>Your Prompt and Collect Selection activities will display configured “Selections” as a list of selectable buttons.<ol><li><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" height="234" width="368" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-32-51.png?version=1&modificationDate=1618338772000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-32-51.png?version=1&modificationDate=1618338772000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005627" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-32-51.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></li></ol></li></ol></li><li>Verify your<u> <a href="https://support.evolveip.net/display/EIQ/ECS+Setup%3A+Interaction+Handling+Flow%3A+Announce+and+Collect+Nodes#ECSSetup:InteractionHandlingFlow:AnnounceandCollectNodes-PromptandCollectData" rel="nofollow">Prompt and Collect Data</a> activities:</u><ol><li>Your prompt and collect data activities will prompt the end user for text-based input. This input will need to fulfill the configured data format parameters.<ol><li><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" height="226" width="487" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-33-27.png?version=1&modificationDate=1618338808000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-33-27.png?version=1&modificationDate=1618338808000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005628" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-33-27.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></li></ol></li></ol></li><li>Chat in Queue for an agent.<ol><li><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" height="371" width="400" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-33-47.png?version=1&modificationDate=1618338827000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-33-47.png?version=1&modificationDate=1618338827000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005629" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-33-47.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></li></ol></li></ol><h3 id="MOP:Chat-HowtosetupaseparateInteractionHandlingFlowforChat"><strong>How to setup a separate Interaction Handling Flow for Chat</strong></h3><p>In most cases its best to create a separate end-user experience for each media type (Chat, Email, Telephony). The first step in doing so is to utilize a Branch activity to identify and route each unique media type.</p><p>In this case the Branch activity should be configured for a specific Origin Media Type of Chat</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" height="112" width="800" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-34-19.png?version=1&modificationDate=1618338859000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-34-19.png?version=1&modificationDate=1618338859000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005630" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-34-19.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></p><ol><li>Provide the Branch exit point a name</li><li>Set the criteria for exiting, in this case the interaction > Origin Media Type</li><li>Change the dropdown from (P) Property Expression to (C) Constant Expression.</li></ol><p>This Branch activity should be located near the top of your interaction handling flow to ensure interactions are routed correctly.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="1000" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-34-58.png?version=1&modificationDate=1618338898000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-34-58.png?version=1&modificationDate=1618338898000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005631" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-34-58.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></p><p><br/></p><h3 id="MOP:Chat-HowtoCustomizeyourchatlogo,interfaceandobtainyourBPspecificchatURL’s"><strong>How to Customize your chat logo, interface and obtain your BP specific chat URL’s</strong></h3><p>Please refer to the <a href="https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite+-+ECS+Admin" rel="nofollow">ECS Admin MOP</a> for further information.</p><h3 id="MOP:Chat-WhatisaChatUnlockPhrase?"><strong>What is a Chat Unlock Phrase?</strong></h3><p>A chat unlock phrase is a unique phrase which <u>must be sent to the server</u> to unlock the chat for agent input.</p><p>The default chat unlock phrase is <strong>How may I help you today? </strong>If you wish to modify this default phrase, please create a ticket with Evolve IP support.</p><p>The unlock phrase can be configured in two ways:</p><ol><li>Business Process Level<ol><li>This configuration is used to cover all agents within the business process.</li><li>The configuration setting is located within <u>Handling Defaults > Chat Private Greeting Definitions</u><ol><li><u><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="800" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-36-5.png?version=1&modificationDate=1618338966000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-36-5.png?version=1&modificationDate=1618338966000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005632" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-36-5.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></u></li></ol></li></ol></li><li>Agent Level<ol><li>This configuration is used to create agent specific messages before the chat unlocks</li><li>The configuration setting is located within the specific agent <u>Staffing > Chat Private Greeting</u><ol><li><u><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="800" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-36-36.png?version=1&modificationDate=1618338997000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-36-36.png?version=1&modificationDate=1618338997000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005633" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-36-36.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></u></li></ol></li></ol></li></ol><h3 id="MOP:Chat-ConfigureagentloadallowancesforChat"><strong>Configure agent load allowances for Chat</strong></h3><p>By default, your “Basic” load allowance will allow for 1 interaction at a time (Telephony, Chat, Email). ECS administrators can create new load allowances allowing for agents to handle more than 1 Chat interaction at once. More information for Load Allowances configuration can be found <a href="https://support.evolveip.net/display/EIQ/ECS+Setup%3A+Staffing+-+Load+Allowances" rel="nofollow">here.</a></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="350" src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-37-8.png?version=1&modificationDate=1618339028000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/84005566/image2021-4-13_14-37-8.png?version=1&modificationDate=1618339028000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="84005634" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2021-4-13_14-37-8.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="84005566" data-linked-resource-container-version="3" alt=""></span></p>
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</div>Greg Sullivan2021-04-13T14:57:15ZOSSmosis 5 User GuideSteve Yedwabtag:support.evolveip.net,2009:page-44471147-992024-03-27T14:10:38Z2018-07-17T21:37:31Z<div class="feed"> <p>
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<a href=" https://support.evolveip.net/display/~syedwab@evolveip.net
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<h2 style="text-align: left;" id="OSSmosis5UserGuide-"><span class="confluence-embedded-file-wrapper image-left-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-thumbnail image-left" draggable="false" width="150" src="https://support.evolveip.net/download/thumbnails/44471147/OSSmosis.png?version=1&modificationDate=1564592046000&api=v2" data-image-src="https://support.evolveip.net/download/attachments/44471147/OSSmosis.png?version=1&modificationDate=1564592046000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="51315017" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="OSSmosis.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="44471147" data-linked-resource-container-version="99" alt=""></span></h2><h2 style="text-align: left;" id="OSSmosis5UserGuide-EvolveIPsOSSmosis5.0enablesbusinessestoefficientlyconfigureusers,schedulesandnotificationsfromanywhereintheworldwithafewsimpleclicks.IthelpsclientsgaincompletecontroloverthekeyaspectsoftheirPhoneSystems,ContactCenters,VirtualServers,Vir">Evolve IPs<span> </span> <strong>OSSmosis 5.0</strong> <span> </span>enables businesses to efficiently configure users, schedules and notifications from anywhere in the world with a few simple clicks. It helps clients gain complete control over the key aspects of their Phone Systems, Contact Centers, Virtual Servers, Virtual Desktops, and other critical cloud services. OSSmosis has been designed from the ground up to provide a unified cloud self-service experience with tools that are easy to use, comprehensive, and reliable- all in the hands of the client IT administrator. </h2>
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<h2 id="OSSmosis5UserGuide-TelephonySetup">Telephony Setup</h2><ul><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+User+Settings">OSSmosis: User Settings</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+Schedules">OSSmosis: Schedules</a> <span style="text-decoration: underline;"> <strong> <br/></strong> </span></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+Basic+Auto+Attendants">OSSmosis: Basic Auto Attendants</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+Standard+Auto+Attendants">OSSmosis: Standard Auto Attendants</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+Hunt+Groups">OSSmosis: Hunt Groups</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+Music+on+Hold">OSSmosis: Music on Hold</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+Meet-Me+Audio+Conferences">OSSmosis: Meet-Me Audio Conferences</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+Trunk+Groups">OSSmosis: Trunk Groups</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis%3A+Voicemail">OSSmosis: Voicemail</a></li><li><a class="unresolved" href="#">OSSmosis: Cloud Fax</a></li></ul>
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<h2 id="OSSmosis5UserGuide-CallCenter">Call Center</h2><ul><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Routing+and+Priority">OSSmosis Call Center: Routing and Priority</a> <span style="text-decoration: underline;"> <strong> <br/></strong> </span></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Enterprise+Level+Disposition+Codes">OSSmosis Call Center: Enterprise Level Disposition Codes</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Agent+Unavailable+Codes">OSSmosis Call Center: Agent Unavailable Codes</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center+-+Queue+Threshold+Profiles">OSSmosis Call Center: Queue Threshold Profiles</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Agent+Threshold+Profiles">OSSmosis Call Center: Agent Threshold Profiles</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Agent+Default+Settings">OSSmosis Call Center: Agent Default Settings</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Routing">OSSmosis Call Center: Routing</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Announcements">OSSmosis Call Center: Announcements</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Notifications">OSSmosis Call Center: Notifications</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+DNIS">OSSmosis Call Center: DNIS</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Scheduling">OSSmosis Call Center: Scheduling</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Supervisor+Staffing">OSSmosis Call Center: Supervisor Staffing</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Agent+Staffing">OSSmosis Call Center: Agent Staffing</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Manage+Supervisors">OSSmosis Call Center: Manage Supervisors</a></li><li><a href="https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Manage+Agents">OSSmosis Call Center: Manage Agents</a></li></ul>
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<h2 id="OSSmosis5UserGuide-DemoandWebinar">Demo and Webinar</h2><ul><li><a href="https://www.youtube.com/watch?v=DLzvKzUpn8w&feature=youtu.be" class="external-link" rel="nofollow">OSSmosis Demo Video</a></li><li><a href="https://support.evolveip.net/display/EIQ/Training" rel="nofollow">OSSmosis 5 Training</a></li></ul><p><br/></p><h2 id="OSSmosis5UserGuide-Reporting">Reporting</h2><ul><li><a class="unresolved" href="#">OSSmosis 5 Reporting Guide</a></li></ul><p><br/></p>
</div></div></div></div></div></div><h2 id="OSSmosis5UserGuide-ReleaseNotes">Release Notes</h2><div><br/></div><div><div id="expander-291378275" class="expand-container"><div id="expander-control-291378275" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 214 - Release 2, (3/28/2024)</span></div><div id="expander-content-291378275" class="expand-content"><ul><li>Various backend changes for improved efficiency</li><li><span style="color: rgb(23,43,77);">Implemented reload/sync while switching from the Device Provisioning tab to the User Provisioning tab</span></li><li><span style="color: rgb(23,43,77);">Fixed a Call Line ID bug that resulted in a phone number not being registered with RedSky</span></li><li><span style="color: rgb(23,43,77);">Fixed a bug that generated an error stating that changes had not been saved (even though they did save) when saving a Calling Line ID's address</span></li><li><span style="color: rgb(23,43,77);">Added a second address field for 933/911 calls</span></li></ul></div></div><div id="expander-1797706534" class="expand-container"><div id="expander-control-1797706534" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 214 - Release 1, (3/21/2024)</span></div><div id="expander-content-1797706534" class="expand-content"><ul><li>More RedSky bug fixes and tweaks</li><li>Fixed 2 bugs that could result in Call Recording configurations being lost for an enterprise</li><li>Fixed a bug that stopped billing addresses from populating in the field's dropdown menu</li></ul></div></div><div id="expander-1547308781" class="expand-container"><div id="expander-control-1547308781" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 213 - Release 2, (3/14/2024)</span></div><div id="expander-content-1547308781" class="expand-content"><ul><li>Various RedSky tweaks</li></ul></div></div><div id="expander-1697201915" class="expand-container"><div id="expander-control-1697201915" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 213 - Release 1, (3/7/2024)</span></div><div id="expander-content-1697201915" class="expand-content"><ul><li>Fixed various UI issues involving data disappearing on refresh and scaling</li><li>VLAN custom tags are now properly created in Broadsoft for SCA devices</li><li>Resolved a bug that disallowed turning off emergency notifications for locations</li></ul></div></div><div id="expander-1613514036" class="expand-container"><div id="expander-control-1613514036" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 212 - Release 2, (2/29/2024)</span></div><div id="expander-content-1613514036" class="expand-content"><ul><li>Removed invalid SCA device types</li><li>Various adjustments to the RedSky API configuration</li></ul></div></div><div id="expander-1621150333" class="expand-container"><div id="expander-control-1621150333" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 212 - Release 1, (2/22/2024)</span></div><div id="expander-content-1621150333" class="expand-content"><ul><li>Improved licensing UI so that less clicks are required</li><li>Improved the UI for creating a TFTP "Shared Call Appearance" device so that if the form is submitted with missing fields, it errors out with the missing fields highlighted</li></ul></div></div><div id="expander-2107165872" class="expand-container"><div id="expander-control-2107165872" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 211 - Release 2, (2/15/2024)</span></div><div id="expander-content-2107165872" class="expand-content"><ul><li>Various changes to error messages, making them more legible and verbose</li><li>Improved application logging</li><li>Fixed a bug that resulted in BroadSoft call processing policies being incorrect for "External Calls" after editing a user</li><li>Resolved a bug that resulted in the "Voicemail Portal" radio button becoming deselected when editing a user</li></ul></div></div><div id="expander-1591171436" class="expand-container"><div id="expander-control-1591171436" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 211 - Release 1, (2/8/2024)</span></div><div id="expander-content-1591171436" class="expand-content"><ul><li>Users will no longer receive a 504 error when attempting to change 50+ users at once in the voicemail portal</li></ul></div></div><div id="expander-1935243549" class="expand-container"><div id="expander-control-1935243549" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 210 - Release 2, (2/1/2024)</span></div><div id="expander-content-1935243549" class="expand-content"><ul><li>The UI now updates to show edited skill levels for call centers</li><li>You can no longer upload invalid end times with out validation and errors when scheduling in bulk</li><li>A bug that resulted in an "Invalid data" message being displayed when all data is valid for creating an SCA device has been fixed</li></ul></div></div><div id="expander-1350419914" class="expand-container"><div id="expander-control-1350419914" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 210 - Release 1, (1/25/2024)</span></div><div id="expander-content-1350419914" class="expand-content"><ul><li>Fixed a bug that disallowed editing of user data for users that were initially provisioned in a bath with "extension only" set</li><li>Entering a valid address is no longer failing at the enterprise and location level</li></ul></div></div></div><div id="expander-615123935" class="expand-container"><div id="expander-control-615123935" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 209 - Release 2, (1/18/2024)</span></div><div id="expander-content-615123935" class="expand-content"><ul><li>Text fields on the "Schedules" page under "Telephony Setup" no longer allow for invalid characters</li><li>You can no longer create a holiday schedule with an invalid timespan</li><li>You can no longer save an invalid MAC address value when creating a TFTP SCA device</li><li>Fixed an error that disallowed users from exporting data on "Auto Attendant" menus</li></ul></div></div><div id="expander-1277288886" class="expand-container"><div id="expander-control-1277288886" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 209 - Release 1, (1/12/2024)</span></div><div id="expander-content-1277288886" class="expand-content"><ul><li>Fixed various UI bugs</li><li>Minor adjustments to page rendering at various resolutions</li></ul></div></div><div id="expander-1483145645" class="expand-container"><div id="expander-control-1483145645" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 208 - Release 2, (1/4/2024)</span></div><div id="expander-content-1483145645" class="expand-content"><ul><li>The CLID address is now pre-filled when provisioning a user</li><li>Fixed a bug that resulted in an incorrect error for scheduling after hours start times</li><li>Fixed various UI elements</li></ul></div></div><div id="expander-1841233373" class="expand-container"><div id="expander-control-1841233373" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 208 - Release 1, (12/28/2023)</span></div><div id="expander-content-1841233373" class="expand-content"><ul><li>Various UI fixes</li><li>Various backend elements refactored</li></ul></div></div><div id="expander-1767232216" class="expand-container"><div id="expander-control-1767232216" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 207 - Release 2, (12/21/2023)</span></div><div id="expander-content-1767232216" class="expand-content"><ul><li>Various UI elements either fixed or refactored</li><li>Removed Call Center options that are not supported</li><li>The e-mail field now populates the user's e-mail address on the Invoice Notification page</li></ul></div></div><div id="expander-1570313848" class="expand-container"><div id="expander-control-1570313848" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 207 - Release 1, (12/14/2023)</span></div><div id="expander-content-1570313848" class="expand-content"><ul><li>Fixed the Broadsoft CLID checkbox becoming de-selected after saving changes on the <span style="color: rgb(23,43,77);">Provisioning > User Provisioning or Telephony Setup > Users > Edit An Existing User page</span></li><li><span style="color: rgb(23,43,77);">Fixed invalid errors when updating holiday schedules</span></li></ul></div></div><div id="expander-1250464836" class="expand-container"><div id="expander-control-1250464836" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 206 - Release 2, (12/7/2023)</span></div><div id="expander-content-1250464836" class="expand-content"><ul><li>The "Email Address" and "Preferred Start Page" fields now update correctly in the UI on the "User Preferences" page</li><li>Fixed various UI issues that resulted in changes not being reflected properly</li><li>Added a new front-end wizard for mass-editing of time schedules</li><li>Added CSV importing/exporting for time schedules</li><li>Created a background task processor for mass-editing of time schedules</li><li>The "License Change" function on the "User Features" page now properly refreshes after changes have been made</li><li>Users without the voicemail service no longer populate on the "Voice Portal Settings" page</li><li>Various UI tweaks</li><li>Added validation when editing schedules to ensure that a valid time span is chosen</li><li>Fixed a system error that would appear when adding a Cisco device as an SCA device</li></ul></div></div><div id="expander-338880549" class="expand-container"><div id="expander-control-338880549" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 206 - Release 1, (11/30/2023)</span></div><div id="expander-content-338880549" class="expand-content"><p>N/A</p></div></div><div id="expander-886837384" class="expand-container"><div id="expander-control-886837384" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 205 - Release 2, (11/23/2023)</span></div><div id="expander-content-886837384" class="expand-content"><ul><li>Fixed a bug that sometimes resulted in Dubber not being addable to new enterprises</li><li>Optimized user provisioning so that it's much faster now</li><li>Fixed an issue that disallowed new users from being provisioned in production</li><li>Fixed an API error that wouldn't allow for bulk modification of Teams licenses</li><li>Various UI issues specific to Firefox have been resolved</li></ul></div></div><div id="expander-1857113695" class="expand-container"><div id="expander-control-1857113695" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 205 - Release 1, (11/16/2023)</span></div><div id="expander-content-1857113695" class="expand-content"><ul><li>Created an admin reporting tool for pulling reports related to who an admin of an organization is, what locations they manage, and what role they currently have</li><li>Open seating information now properly displays on the unprovision dialogue box</li><li>SCA devices can now be created without a MAC address</li><li>Fixed a bug that didn't allow for locations to be created within existing enterprises</li></ul></div></div><div id="expander-1647216019" class="expand-container"><div id="expander-control-1647216019" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 204 - Release 2, (11/9/2023)</span></div><div id="expander-content-1647216019" class="expand-content"><ul><li>Date ranges are now selectable under "Reports" and "Call Trace" again</li><li>Fixed a bug that yielded an error when de-provisioning a location, despite it de-provisioning successfully</li><li>Admins no longer have to manually enter <code>https://</code> when adding social network URLs</li><li>MAC addresses now display in the correct format when creating a shared call appearance</li></ul></div></div><div id="expander-1182953198" class="expand-container"><div id="expander-control-1182953198" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 204 - Release 1, (11/2/2023)</span></div><div id="expander-content-1182953198" class="expand-content"><ul><li>MAC addresses now display on the "Device Information" modal under "Shared Call Appearance" on the "User Provisioning" tab</li><li>Various improvements for the Webex service API, including the ability to update various users' licenses with different license combinations simultaneously</li><li>Fixed a bug that allowed provisioning of groups with repeated CLID phone numbers</li><li>It's no longer possible to save phone numbers with alphanumeric values</li></ul></div></div><div id="expander-1365138628" class="expand-container"><div id="expander-control-1365138628" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 203 - Release 2, (10/26/2023)</span></div><div id="expander-content-1365138628" class="expand-content"><ul><li>The phone number list now shows the name of the department assigned to the user in its own column, and the list is paginated to avoid long loads</li><li>Various improvements to bulk user provisioning for when a duplicate user is created</li><li>The "Reset" button now properly clears forms again</li><li>Fixed behavior which resulted in a user being saved, despite an error being triggered for the profile not being completely filled out</li><li>The "User Management" page will no longer timeout occasionally</li><li>Many improvements for scaling on mobile devices</li><li>Various UI fixes and improvements</li><li>Backend optimizations</li><li>It is no longer possible to enable emergency notifications without the required fields</li></ul></div></div><div id="expander-1589990002" class="expand-container"><div id="expander-control-1589990002" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 203 - Release 1, (10/19/2023)</span></div><div id="expander-content-1589990002" class="expand-content"><ul><li>Optimized pagination for "Location Provisioning", so that it loads much more quickly</li></ul></div></div><div id="expander-109268571" class="expand-container"><div id="expander-control-109268571" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 202 - Release 2, (10/12/2023)</span></div><div id="expander-content-109268571" class="expand-content"><ul><li>Various UI enhancements</li><li>RedSky address validation now works correctly</li><li>The "Use User Emergency Calling Line ID Information" checkbox has been removed</li><li>"DID Fallback" in RedSky is now automatically enabled for all organizations</li></ul></div></div><div id="expander-970370613" class="expand-container"><div id="expander-control-970370613" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 202 - Release 1, (10/5/2023)</span></div><div id="expander-content-970370613" class="expand-content"><ul><li>Fixed a bug that produced a faux error stating that all provisioned users' phone numbers have been duplicated</li><li>Fixed a bug that changed the default values of "License" and "DeviceType" to be incorrect after clicking on "Synchronize User Information"</li><li>MAC address text input fields are now limited to 12 characters, in order to avoid nondescript errors</li><li>Added missing country codes</li><li>Various report enhancements</li></ul></div></div><div id="expander-38371434" class="expand-container"><div id="expander-control-38371434" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 201 - Release 2, (9/28/2023)</span></div><div id="expander-content-38371434" class="expand-content"><ul><li>CLID addresses are now editable in RedSky</li><li>Various backend fixes</li><li>"Transfer to Operator Number" (optional) input field is no longer truncated and disabled on the "Telephony Setup - Location" edit page</li><li>Fixed the knowledge base icon link</li><li>Fixed a bug that threw an error which disallowed saving when either "Enable International Dialing" or "Enable Caribbean Dialing" checkboxes are modified</li></ul></div></div><div id="expander-1269940119" class="expand-container"><div id="expander-control-1269940119" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 201 - Release 1, (9/21/2023)</span></div><div id="expander-content-1269940119" class="expand-content"><ul><li>The paging configuration for Polycom VVX 150 phones is now available</li><li>Minor UI fixes</li></ul></div></div><div id="expander-1627215722" class="expand-container"><div id="expander-control-1627215722" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 200 - Release 2, (9/14/2023)</span></div><div id="expander-content-1627215722" class="expand-content"><ul><li>Fixed a bug that disallowed bulk upload of phone numbers in "Phone Number Management"</li><li>Email format is now validated for emergency notifications</li><li>Various UI enhancements</li><li>Fixed a UI caching issue</li><li>Call recording data that is not stored in BroadSoft is now removed when an enterprise/location is deprovisioned</li></ul></div></div><div id="expander-111164108" class="expand-container"><div id="expander-control-111164108" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 200 - Release 1, (9/8/2023)</span></div><div id="expander-content-111164108" class="expand-content"><ul><li>When a phone number is associated with a department, the department name now displays in the "Department" column</li><li>Refactored various services</li><li>The "User Search" dialog box now renders at the appropriate height</li><li>The "Add Users" dialog box now properly clears data when hitting the "Cancel" button</li><li>Redsky phone numbers are now removed when disabling user CLID's</li><li>Fixed a bug that disallowed information from being saved in Redsky when CLID checkboxes were selected</li><li>Fixed a bug involving deprovisioned enterprises now being removed from Redsky, resulting in duplicate entries</li><li>The "User Search" dialog box for selecting managed line uses now only displays users who have SCA services</li><li>Switching an OSSmosis user's license from non-Teams to Teams no longer triggers a Webex error</li><li>The "Assign Skill" button is no longer missing on the Call Center Agents' settings page</li></ul></div></div><div id="expander-651150745" class="expand-container"><div id="expander-control-651150745" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 199 - Release 2, (9/1/2023)</span></div><div id="expander-content-651150745" class="expand-content"><ul><li>Managed lines created from an SCA device no longer remain active after an SCA device is deleted</li><li>Various UI improvements</li></ul></div></div><div id="expander-354578868" class="expand-container"><div id="expander-control-354578868" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 199 - Release 1, (8/24/2023)</span></div><div id="expander-content-354578868" class="expand-content"><ul><li>When an SCA device has a managed line added to it, the custom tag in <code>Broadsoft %EIP_SCA_LINE_2%</code> now has a tag value of <code>shared</code> </li><li>Created a Python script that updates and retrieves the authorization codes, and access and refresh tokens from Webex</li><li>Implemented logic for when licensing is changed to a Webex license from any other type of license so that a Webex subscriber is now created</li><li>Migrated the OSSmosis/Webex integration to dedicated OSSmosis integration credentials</li><li>You no longer need to save twice after removing a CLID phone number</li><li>All provisioned values now display when editing an enterprise</li></ul></div></div><div id="expander-373689955" class="expand-container"><div id="expander-control-373689955" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 198 - Release 2, (8/18/2023)</span></div><div id="expander-content-373689955" class="expand-content"><ul><li>Various UI improvements</li><li>You can no longer save line appearance values without users selected</li><li>Base station/identity device profiles are now removed after deleting a base station that has handsets associated with it</li><li>The address form is now populated when editing enterprises</li><li>Fixed multiple caching issues</li><li>Phone number lists are now displayed when editing a department under "Departments Management"</li><li>Fixed a bug where not all roles would load on the "Roles" page</li></ul></div></div><div id="expander-505999425" class="expand-container"><div id="expander-control-505999425" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 198 - Release 1, (8/11/2023)</span></div><div id="expander-content-505999425" class="expand-content"><ul><li>Added managed SCA's to additional device SCA's (DMS only)</li><li>Removed managed lines created by additional devices</li><li>Various UI fixes</li><li>Created a Python script that updates and retrieves the authorization code, access and refresh tokens from Webex</li><li>Various MongoDB-related changes allowing OSSmosis to access Webex tokens</li><li>The phone numbers list is now displayed under "Add/Edit Department"</li><li>It is now possible to disable "Location Emergency Notification" settings for Redsky</li><li>You can now add "Emergency Notification" phone numbers for Redsky</li><li>You can now update group names and group ID's, and save address line 2 under "Supplemental Information" for Redsky</li><li>Real addresses are now validate-able</li><li>The phone numbers list is now displayed on the "Departments Management" page</li></ul></div></div><div id="expander-2093289436" class="expand-container"><div id="expander-control-2093289436" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 197 - Release 2, (8/2/2023)</span></div><div id="expander-content-2093289436" class="expand-content"><ul><li>Users without phone numbers now have emergency calling line ID checked</li><li>The validation message on the "Open Seating Host Settings" page no longer overlaps the counter</li><li>Various UI scaling and rendering issues have been fixed</li><li>RedSky API implementation<ul><li>Provisioned destinations (SMS and email) that will be used for 911 notifications when a call is made from a BroadWorks group</li><li>RedSky "HELD" details (company ID and secret) are auto-generated during provisioning of a customer account; they are stored within the BroadWorks enterprise third-party emergency calling service</li><li>The BroadWorks enterprise name used in OSSmosis matches the organization name in RedSky</li><li>Migrated all phone numbers from the existing Bandwidth platform to RedSky Horizon Mobility</li></ul></li><li>Fixed a bug that stopped OSSmosis from displaying licenses for active users</li><li>Fixed multiple bugs involving CSV uploads not being processed correctly</li><li>Added Cloud Fax seat form as a forced white space on the right side</li><li>"Phone Number Management" on the "User Feature" page now behaves as expected again</li></ul></div></div><div id="expander-2043344263" class="expand-container"><div id="expander-control-2043344263" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 197 - Release 1, (7/28/2023)</span></div><div id="expander-content-2043344263" class="expand-content"><ul><li>Various API enhancements</li><li>Cloud Fax users will no longer be created via a CSV upload if the user's email address is invalid</li><li>Short code SMS no longer combines threads</li><li>The US and Canada's country codes for Broadsoft enterprises and groups are now <code>USA</code> and <code>CAN</code> respectively</li><li>Fixed an issue that resulted in a 500 error when attempting to provision users</li></ul></div></div><div id="expander-1322729818" class="expand-container"><div id="expander-control-1322729818" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 196 - Release 2, (7/21/2023)</span></div><div id="expander-content-1322729818" class="expand-content"><ul><li>The "Label Line Input" field now displays the character count on the "Create New Users" page</li><li>Added support for deleting SMS conversations</li><li>Cloud Fax Seats no longer allow for invalid email addresses to be added</li><li>Various UI scaling issues have been resolved</li><li>User seat name changes no longer revert after being saved</li></ul></div></div><div id="expander-280577795" class="expand-container"><div id="expander-control-280577795" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 196 - Release 1, (7/14/2023)</span></div><div id="expander-content-280577795" class="expand-content"><ul><li>Improved FAB open/close events</li><li>We are now capturing FAB events for resolution changes</li><li>Improved group messaging for Teams SMS</li><li>Fixed a system error that would occur when attempting to unprovision a location</li><li>Re-added Teams' call forwarding settings</li></ul></div></div><div id="expander-860732607" class="expand-container"><div id="expander-control-860732607" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 195 - Release 2, (7/7/2023)</span></div><div id="expander-content-860732607" class="expand-content"><ul><li>NS routes are now removed when a phone number is removed from an enterprise</li><li>Fax options no longer disappear from the voicemail page for users with the fax service set to <code>on</code> in Broadsoft</li><li>The following features are no longer visible within the kabob menu for provisioned Teams users:<ul><li>Call Forwarding Settings</li><li>Do Not Disturb (DND)</li><li>Remote Office</li><li>Simultaneous Ring</li><li>BLF (Busy Lamp Fields) Settings</li><li>Privacy Settings</li><li>Anywhere Features</li></ul></li><li>Removed the ability to delete the "provisioning status" provisioning task</li><li>The "success" message now displays details after provisioning locations in mass</li><li>Fixed a bug that resulted in editing a user not being possible</li></ul></div></div><div id="expander-769852180" class="expand-container"><div id="expander-control-769852180" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 195 - Release 1, (6/30/2023)</span></div><div id="expander-content-769852180" class="expand-content"><ul><li>Updated the Events profile manager's defaults values to match the Kafka host</li><li>Added a report that aggregates all OSSmosis admins with their respective permissions</li><li>Updated all Perl and PHP scripts to support the TFTP toolkit for platform H</li></ul></div></div><div id="expander-617595658" class="expand-container"><div id="expander-control-617595658" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 194 - Release 2, (6/23/2023)</span></div><div id="expander-content-617595658" class="expand-content"><ul><li>The Yealink Base Station <code>name</code> field now displays on the "Edit User" page</li><li><code>eip-broadsoft-oci-utilities</code> now uses the latest <code>broadsoft-oci</code> API</li><li>Upgraded to the latest version of the <code>broadsoft-oci</code> library for significantly more efficient message reading</li><li>Updated Events' profile manager so that it no longer requires a username and password for the Kafka connection type</li><li>There's no error updating the Calling ID Phone number with invalid data as it should not be the users <br/>group ID. Updated provisioning to include messaging Calling Line ID Phone is not valid. It should be different from the locations<br/>calling line ID.</li></ul></div></div><div id="expander-3814112" class="expand-container"><div id="expander-control-3814112" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 194 - Release 1, (6/16/2023)</span></div><div id="expander-content-3814112" class="expand-content"><ul><li>The Mass Location Provisioning Wizard now supports provisioning more than 10 locations simultaneously</li><li>The Auto Attendant Instance API now includes the auto attendant ID within its payload</li><li>Fixed a bug with the phone number search function within the SMS management tool that occurred when searching for a phone number without a <code>+1</code> in front of it</li></ul></div></div><div id="expander-435244066" class="expand-container"><div id="expander-control-435244066" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 193 - Release 2, (6/9/2023)</span></div><div id="expander-content-435244066" class="expand-content"><ul><li>SMS messages are now capped at 1MB, up from 592KB</li><li>Fixed a 502 error that would sometimes occur when exporting visible data from the "Manage Users" page</li></ul></div></div><div id="expander-2086666066" class="expand-container"><div id="expander-control-2086666066" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 193 - Release 1, (6/2/2023)</span></div><div id="expander-content-2086666066" class="expand-content"><ul><li>Invoice notifications now function as expected</li><li>Provisioning a user with a phone number that already exists within an enterprise and that is also assigned to a group no longer fails</li></ul></div></div><div id="expander-1537234983" class="expand-container"><div id="expander-control-1537234983" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 192 - Release 2, (5/26/2023)</span></div><div id="expander-content-1537234983" class="expand-content"><ul><li><span>Fixed a bug that occurred while provisioning Yealink T48U phones<br/></span></li><li><span>Added the <code>enterpriseId</code> field to the SMS management tool's UI</span></li><li><span>The "External Reference" field is no longer wiped after a bulk license change</span></li><li><span>Dubber configurations are now properly deleted in the database after unprovisioning an enterprise</span></li><li><span>Fixed an issue where "Hoteling Host" settings would not be saved due to an incorrect "access level" error</span></li><li><span>Submenus that contain an <code>&</code> in their ID can now be edited</span></li><li><span>General bulk user provisioning improvements have been made for better performance</span></li></ul></div></div><div id="expander-1331464473" class="expand-container"><div id="expander-control-1331464473" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 192 - Release 1, (5/19/2023)</span></div><div id="expander-content-1331464473" class="expand-content"><ul><li><span>Fixed Dubber Call Recording role and retention not displaying on the Manage Users page</span></li><li><span>Fixed an "Error 500" that would sometimes display when trying to configure a recording for a new enterprise</span></li><li><span>You can now remove a Dubber user's "Recording Profile" from the Manage Users page</span></li><li><span>The "Hoteling Settings" tab now displays on all User Settings pages, and the option properly appears in the options menu for users that have the "Hoteling" service assigned</span></li><li><span>Added download options for visible data on the following pages:</span><ul><li><p>Telephony Setup:<br/>Hunt Groups/Edit Level - Edit Settings, Edit Users, Call Forward Settings<br/>Auto Attendants/Edit Level - Settings, Menus, Call Forward Settings</p></li><li><p>Call Center:<br/>Queue Management/Call Center Queues - Call Center Settings, Routing, Announcements, Scheduling, DNIS, Notifications, Agent Staffing, Supervisor Staffing</p></li><li>Call Recording:<br/>Manage Users</li></ul></li></ul></div></div><div id="expander-1505873868" class="expand-container"><div id="expander-control-1505873868" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 191 - Release 2, (5/12/2023)</span></div><div id="expander-content-1505873868" class="expand-content"><ul><li><span>Improved various tooltips</span></li><li>The time zone dropdown menu is now correctly displayed on the "Hunt Groups" page</li><li>Limited the line label in "User Provisioning" to 100 characters</li><li>Enterprise names can now be edited</li><li>Fixed a bug where a user's license type could not be updated</li></ul></div></div><div id="expander-1518634796" class="expand-container"><div id="expander-control-1518634796" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 191 - Release 1, (5/5/2023)</span></div><div id="expander-content-1518634796" class="expand-content"><ul><li><span>Improved performance of the OSSmosisAssignedNumberListService service</span></li><li><span>Fixed Teams SMS errors that were generated upon sending a text message, as well as messages being received out of order</span></li><li><span>Created a multi-stage UI build in Docker</span></li><li><span>Stopped the download icon from disappearing when a page under "Call Center" was refreshed</span></li><li><span>Removing phone numbers from the "Calling Line ID" section when editing a user now functions as expected</span></li><li><span>Various UI fixes, such as incorrectly displayed tooltips, text alignment, broken selection functionality, missing validation messages, button displacement, etc.</span></li><li><span>The "Cancel" option is no longer displayed twice in the "Add Announcement" dialogue box</span></li><li><span>Fixed the "500" error that would sometimes display when creating a supervisor in "Call Recording"</span></li><li><span>The "User" and "Group" radio buttons under the "Add Announcement" dialogue box now properly add sound files to the selected repository</span></li><li><span>Increased the NGINX timeout from 1 minute to 3 minutes, and updated the Kubernetes configs to default to a 3 minute timeout instead of 1 minute<br/></span></li><li><span>Created a "bulk group assigned number" API</span></li></ul></div></div><div id="expander-1498540570" class="expand-container"><div id="expander-control-1498540570" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 190 - Release 2, (4/28/2023)</span></div><div id="expander-content-1498540570" class="expand-content"><ul><li><span>Converted the provisioning service to Spring Boot</span></li><li><span>Call centers can now be added to supervisors</span></li><li><span>Fixed an SMS error that occurred when saving</span></li><li><span>Updated Kakfa drivers for Event Stream</span></li><li><span>Voicemail storage report now displays users</span></li><li><span>Updated SMS 10DLC compliance options</span></li><li><span>We now allow for spaces in Cisco MPP line port labels</span></li><li><span>Fixed a call forwarding selective rule visual bug where columns were not lining up</span></li></ul></div></div><div id="expander-896462454" class="expand-container"><div id="expander-control-896462454" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 190 - Release 1, (4/21/2023)</span></div><div id="expander-content-896462454" class="expand-content"><ul><li><span>Voicemail carbon copies via email are now disabled upon initially provisioning a user</span></li><li><p>Fixed incorrect dates on password reset emails</p></li><li><p><span style="letter-spacing: 0.0px;">SCA devices are now deleted when a user changes licenses</span></p></li><li>Various UI fixes</li></ul></div></div><div id="expander-1265181767" class="expand-container"><div id="expander-control-1265181767" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 189 - Release 2, (4/14/2023)</span></div><div id="expander-content-1265181767" class="expand-content"><ul><li><span>Filter options now persist when when re-opening the user search under "Recording Profiles"</span></li><li><span> <span style="color: rgb(23,43,77);">Added "Enable ACD Keys" as a toggle for Polycom VVX 201 phones</span> </span></li><li><span> <span style="color: rgb(23,43,77);">Yealink W70B phones are now supported</span> </span></li><li><span> <span style="color: rgb(23,43,77);">Yealink W56H and W60 base stations can now be provisioned without errors</span> </span></li><li><span> <span style="color: rgb(23,43,77);">Various UI fixes</span> </span></li></ul></div></div><div id="expander-1333723529" class="expand-container"><div id="expander-control-1333723529" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 189 - Release 1, (4/7/2023)</span></div><div id="expander-content-1333723529" class="expand-content"><ul><li><span>Phone numbers and extensions now save properly when creating a conference bridge</span></li><li><span>Added additional documentation to Swagger for high-use API’s</span></li><li><span>“Provision Selected Groups” now validates CSV file content</span></li><li><span>Trunk group modifications are now saved properly</span></li><li><span>You can now add a Teams domain upon creating a new user</span></li><li><span>The “Save” and “Cancel” buttons now display when a user list is long on the “Configure Dubber for User(s)” dialogue box</span></li><li><span>All sub-menus on the “Call Centers Queue Management” page now have the “Download” option</span></li><li><span>Voicemail boxes are now being automatically created after a user is provisioned</span></li><li><span>Swagger docs now work within the application’s UI</span></li><li><span>XML errors no longer appear when accessing CDR’s for customers</span></li><li><span>When copying a location, fields that will need to be modified are now left empty</span></li><li><span>International and Caribbean dialing options now save on the “Telephony Setup” > “Edit Location” page</span></li><li><span>Users with Yealink W70B as a primary OR SCA device now appear under "Available Handset Users" for adding a Yealink W70B base station</span></li><li><span>W70B base stations now appear on the "Base Station Name" drop-down menu on the "Create User" page</span></li><li><span>We are now explicitly setting the "Transport" field in BroadWorks to “UDP” during Microsoft Teams Enterprise device provisioning, since Teams gateway address DNS records are only UDP</span></li><li><span>Addresses on the "Location" tab under "Telephony Setup" now populate correctly</span></li><li><span>Minor UI fixes so that drop-down menu selections stick</span></li><li><span>Updated the SMS management tool so that it outputs ZIP files containing file names that properly align with the actual manifest version</span></li><li><span>The "Download" button for "Basic" and "Standard" call centers has been fixed</span></li><li><span>Updated the default pconf lock grace period to 30 minutes from 24 hours</span></li></ul><p><br/></p></div></div><div id="expander-809894952" class="expand-container"><div id="expander-control-809894952" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 188 - Release 2, (3/31/2023)</span></div><div id="expander-content-809894952" class="expand-content"><p><strong>Enhancements and Bug Fixes</strong></p><ul><li><span>Cleaned up various OpenAPI programmatic methods that are no longer necessary due to the introduction of Spring Boot</span></li><li><span>Improved user creation validation so that it’s faster and does not appear to be erroring for a moment</span></li><li><span>Removed old HTTP filter implementations that are no longer in use</span></li><li><span>Deleting a “Collaborate Conference Bridge” no longer yields an error when the action is successful</span></li><li><span>Editing trunk users no longer returns a blank HTML element</span></li><li><span>Saving changes to edited trunk groups now functions as expected</span></li><li><span>Deactivating an “Auto-Conference” now works as expected again</span></li><li><span>The “delete icon” is now displaying before re-saving a recording profile</span></li><li><span>Fixed CSV file upload functionality for “Location Mass Provisioning” so that it no longer drops an error when it’s successful</span></li><li><span>The “Download Unprovisioned Groups” “Next” and “Previous” buttons are no longer displaced</span></li><li><span>SCA’s now deprovision automatically when a user’s seat is deprovisioned</span></li></ul></div></div><div id="expander-1529564761" class="expand-container"><div id="expander-control-1529564761" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 188 - Release 1, (3/22/2023)</span></div><div id="expander-content-1529564761" class="expand-content"><p><strong>Enhancements and Bug Fixes</strong></p><ul><li><span>Removed the “Download Visible Data” button from sections where it is not required</span></li><li><span>Removed an unnecessary validation message from the “Add Trunk Group” page</span></li><li><span>Fixed a bug where the “Mass Provision from CSV” feature on the Location Provisioning page would potentially generate a blank CSV file</span></li></ul></div></div><div id="expander-638382301" class="expand-container"><div id="expander-control-638382301" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 187 - Release 2, (3/17/2023)</span></div><div id="expander-content-638382301" class="expand-content"><p><strong>Enhancements and Bug Fixes</strong></p><ul><li><span>The “Dubber User Role” and “Dubber User Retention” columns no longer display on Manage Users when Dubber is not set up</span></li><li><span>Corrected tooltip text that displays when hovering over the “Recording Profile” and “Recap Profile” columns in Call Recording</span></li><li><span>Updated the SMS WebSocket WAR to be a single build with a dynamic internal config; this allows for deployment via a single image</span></li><li><span>Resetting a Group Voice Portal password no longer yields a “null password” error from the BE</span></li><li><span>The Cloud Fax settings page’s reset button now functions as intended and no longer produces a system error</span></li></ul></div></div><div id="expander-804272407" class="expand-container"><div id="expander-control-804272407" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 187 - Release 1, (3/10/2023)</span></div><div id="expander-content-804272407" class="expand-content"><p><strong>Enhancements and Bug Fixes</strong></p><ul><li><span>Can now drag MP3/WAV files into voicemails when the custom radio button option is selected</span></li><li><span>Fixed error when attempting to create a Teams Trunk</span></li><li><span>Exporting data in CSV or XLSX format no longer yields a 500 error</span></li><li><span>Fixed the "Unable to find enterprise in AMP Platform" error that occurs when enabling queue callback</span></li><li><span>"Copy" submenu functionality on the Manage Users page now works as expected</span></li><li><span>The Call Processing Policies panel is now available when provisioning locations</span></li><li><span>Added the following services for removal when converting from an HPBX licensed seat to a Teams licensed seat:</span> <span> <br/></span> <span>All Call Forwarding Settings, Do Not Disturb (DND), Remote Office, Simultaneous Ring, BLF (Busy Lamp Fields) Settings, Privacy Settings, Anywhere Features</span></li><li><span>Call Recording users' Dubber options now completely match Dubbers’ options</span></li><li><span>The reset form in Location Provisioning no longer automatically populates cached data</span></li><li><span>Users in the Netherlands no longer receive an "Unable to get location for enterprise eip-xxxxxxxxxxx" error when selecting a location</span></li><li><span>The country list now loads on the Partner Contact page</span></li><li><span>Made the eligibility status listed on the SMS Management portal page more visible/prominent</span></li><li><span>The server version now shows up in the UI again</span></li><li><span>Provisioning a Teams Enterprise no longer yields a false “successful” response</span></li></ul></div></div><div id="expander-594712523" class="expand-container"><div id="expander-control-594712523" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 185 - Release 2, (2/16/2023)</span></div><div id="expander-content-594712523" class="expand-content"><p><strong>Feature Request</strong></p><ul><li><span>New SMS notifications now appear within Microsoft Teams on the Activity Feed icon</span></li></ul><p><strong>Enhancements and Bug Fixes</strong></p><ul><li><span>Warning dialog boxes now list services that are being removed</span></li><li><span>The "Enable SMS" checkbox now properly displays as disabled (unchecked) after disabling SMS on the “User Provisioning” page and clicking on “Save”</span></li><li><span>The "System Error: Could not add open seating host" dialog box no longer appears after creating a new open telephony seat</span></li><li><span>The Voicemail Storage Report threshold percentage report now updates properly</span></li><li><span>Account code selection radio buttons are now being rendered properly again on the “Account Codes” page</span></li><li><span>Accessing application logs no longer results in a "Connection refused" error</span></li><li><span>The “liveness” and “readiness” probes are no longer being audited; these services have been excluded</span></li><li><span>The SMS UI no longer loads if a historical conversation does not include the "From" field</span></li></ul></div></div><div id="expander-82106318" class="expand-container"><div id="expander-control-82106318" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 185 - Release 1, (2/9/2023)</span></div><div id="expander-content-82106318" class="expand-content"><p><strong>Enhancements and Bug Fixes</strong></p><ul><li><span>Made the topic name optional in the Events Stream Profile Manager</span></li><li><span>Added support for Yealink T43U and T46U phones’ automatic call distribution (ACD) options</span></li><li><span>Fixed the unknown error that would display when creating a new Cloud Fax via CSV file upload</span></li></ul></div></div><div id="expander-1880780713" class="expand-container"><div id="expander-control-1880780713" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 184 - Release 2, (2/2/2023)</span></div><div id="expander-content-1880780713" class="expand-content"><p><strong>Feature Request</strong></p><ul><li><span>The ability to mass assign locations has been added to provisioning</span></li></ul><p><strong>Bugs Fixes/Enhancements</strong></p><ul><li><span>The search field now renders again when opening the Location Provisioning page</span></li><li><span>The dialogue box prompting for saving changes when changes have not been made no longer appears</span></li><li><span>All new Polycom VVX phone models are available for configuring paging</span></li><li><span>Improved the SMS API’s performance</span></li><li><span>SCA (Shared Call Appearances) Create Manage Line not saving correct MAC address has been fixed</span></li></ul></div></div><div id="expander-1867710267" class="expand-container"><div id="expander-control-1867710267" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 184 - Release 1, (1/26/2023)</span></div><div id="expander-content-1867710267" class="expand-content"><p><strong>Bugs Fixes and Enhancements</strong></p><ul><li><span>It is no longer possible to create a Cloud Fax user with an invalid email address through a CSV upload</span></li><li><span>Adding a Cisco SPA-504G device as an SCA device no longer gives a time zone error</span></li><li><span>The bulk provision location dialogue now renders correctly at resolutions below 1600x900</span></li></ul></div></div><div id="expander-1849297043" class="expand-container"><div id="expander-control-1849297043" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">OSSmosis 5, Sprint 183 (1/19/2023)</span></div><div id="expander-content-1849297043" class="expand-content"><p><strong>Feature Requests</strong></p><ul><li><span>Built tools and an API to allow for migration from Zipwhip to Bandwidth as our new SMS provider (code only)</span></li><li><span>Added the ability to see users’ Dubber role and retention within the manage users section under Call Recording / Manage Users</span></li></ul><p><strong>Bugs Fixes and Enhancements</strong></p><ul><li><span>Under Telephony Settings / Cloud Fax Phone numbers are now selectable when clicking the “Yes” radio button for the “Does this seat require a new number?” option on the “Add Cloud Fax Seat” page</span></li><li><span>When adding a new user to a location that has International Dialing enabled at group level, the user didn't have the International Dialing selection enabled</span></li></ul></div></div>
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</div>Steve Yedwab2018-07-17T21:37:31ZVMware DownloadScott Arnoldtag:support.evolveip.net,2009:page-73807353-92024-03-25T17:41:43Z2020-09-21T18:31:52Z<div class="feed"> <p>
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<p><h3 id="VMwareDownload-VMwareRemoteConsole">VMware Remote Console</h3><ul><li>VMware Remote Console (VMRC) for Windows - <a href="https://support.evolveip.net/download/attachments/73807353/VMware-VMRC-12.0.5-22744838.zip?version=1&modificationDate=1711388507000&api=v2" data-linked-resource-id="198149242" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="VMware-VMRC-12.0.5-22744838.zip" data-nice-type="Zip Archive" data-linked-resource-content-type="application/zip" data-linked-resource-container-id="73807353" data-linked-resource-container-version="9">VMware-VMRC-12.0.5-22744838.zip</a></li><li>VMware Remote Console (VMRC) for Linux - <a href="https://support.evolveip.net/download/attachments/73807353/VMware-Remote-Console-12.0.5-22744838.x86_64.bundle?version=1&modificationDate=1711388507000&api=v2" data-linked-resource-id="198149241" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="VMware-Remote-Console-12.0.5-22744838.x86_64.bundle" data-linked-resource-content-type="application/octet-stream" data-linked-resource-container-id="73807353" data-linked-resource-container-version="9">VMware-Remote-Console-12.0.5-22744838.x86_64.bundle</a></li><li>VMware Remote Console (VMRC) for Mac (macOS 11 and later) - <a href="https://apps.apple.com/us/app/vmware-remote-console/id1230249825" class="external-link" rel="nofollow">Apple App Store Link</a> </li></ul><p><strong>VMware OVF Tool</strong></p><ul style="font-size: 14.0px;"><li>VMware OVF Tool - <a href="https://support.evolveip.net/download/attachments/73807353/VMware-ovftool-4.4.1-16812187-win.x86_64.msi?version=1&modificationDate=1618253653000&api=v2" data-linked-resource-id="84005419" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="VMware-ovftool-4.4.1-16812187-win.x86_64.msi" data-linked-resource-content-type="application/octet-stream" data-linked-resource-container-id="73807353" data-linked-resource-container-version="9">VMware-ovftool-4.4.1-16812187-win.x86_64.msi</a></li></ul></p>
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</div>Scott Arnold2020-09-21T18:31:52ZMicrosoft CSP - GDAPJohn Doughertytag:support.evolveip.net,2009:page-148247104-212024-03-22T15:33:36Z2022-11-29T15:14:59Z<div class="feed"> <p>
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<li><a href='#MicrosoftCSPGDAP-Overview'>Overview</a></li>
<li><a href='#MicrosoftCSPGDAP-GDAPRelationshipDetails'>GDAP Relationship Details</a></li>
<li><a href='#MicrosoftCSPGDAP-GDAPRelationshipSetupOverview'>GDAP Relationship Setup Overview</a></li>
<li><a href='#MicrosoftCSPGDAP-MinimumLevelofAccess'>Minimum Level of Access</a></li>
<li><a href='#MicrosoftCSPGDAP-Microsoft'sDefaultLevelofAccessforNew365Tenants'>Microsoft's Default Level of Access for New 365 Tenants</a></li>
<li><a href='#MicrosoftCSPGDAP-GlobalAdministratorAccess'>Global Administrator Access</a></li>
<li><a href='#MicrosoftCSPGDAP-SupportingTeamsVoice&DirectRouting'>Supporting Teams Voice & Direct Routing</a></li>
<li><a href='#MicrosoftCSPGDAP-SupportingOther365Services'>Supporting Other 365 Services</a></li>
<li><a href='#MicrosoftCSPGDAP-GDAPRelationshipAuto-Renewal'>GDAP Relationship Auto-Renewal</a></li>
<li><a href='#MicrosoftCSPGDAP-AcceptingaGDAPRelationship'>Accepting a GDAP Relationship</a></li>
<li><a href='#MicrosoftCSPGDAP-ManaginganExistingGDAPRelationship'>Managing an Existing GDAP Relationship</a></li>
<li><a href='#MicrosoftCSPGDAP-SignIn&AuditLogs'>Sign In & Audit Logs</a></li>
<li><a href='#MicrosoftCSPGDAP-GDAPServicePrincipalIdentitiesinAzureAD'>GDAP Service Principal Identities in Azure AD</a></li>
<li><a href='#MicrosoftCSPGDAP-FrequentlyAskedQuestions'>Frequently Asked Questions</a></li>
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<p><br/></p><h1 id="MicrosoftCSPGDAP-Overview">Overview</h1><p><span class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text"> <span> <strong>Granular Delegated Admin Permissions (GDAP)</strong> is Microsoft's new security and compliance capabilities for Microsoft CSP partners like Evolve IP. GDAP allows you to define the level of access a CSP partner has to your 365 tenant. Microsoft's introduction of GDAP means you no longer need to give a CSP partner global admin permissions in your 365 tenant. Instead, you work with your CSP partner to configure time-limited access rights (using Azure AD roles) in your 365 tenant.<br/></span> </span></p><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p><strong>Establishing a GDAP relationship with Evolve IP is optional</strong>. If you do not require any level of support and only want us to provision Microsoft subscription products in your 365 tenant, you can opt out of the GDAP relationship process. However, we will not be able to open any Microsoft Premier support tickets on your behalf. You will be responsible for opening support tickets with Microsoft.</p></div></div><p><br/></p><h1 id="MicrosoftCSPGDAP-GDAPRelationshipDetails">GDAP Relationship Details</h1><p>A GDAP relationship has 2 configuration items:</p><ul><li><p>The level of access to your 365 tenant, which is configured by selecting one or more <strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference" class="external-link" rel="nofollow">Azure AD Roles</a> </strong></p></li><li><p>A time limitation (in days) for the access to your 365 tenant</p></li></ul><p><strong>Additional GDAP Relationship Details</strong></p><ul><li><p>You can have multiple GDAP relationship configurations with Evolve IP, and any other Microsoft CSP partners.</p></li><li><p>Each GDAP relationship is time limited. The max is<strong> 2 years (730 days)</strong>.</p></li><li><p>A GDAP relationship will <strong>automatically expire</strong> when the duration (max 2 years) has completed.</p></li><li><p>Before expiration, email notifications will be sent <strong>30 </strong>days, <strong>7 </strong>days, and <strong>1 </strong>day before the GDAP expiration date. Emails are sent to your global administrators. Evolve IP is also notified.</p></li><li><p>For GDAP relationships that <strong>do not include</strong> the Global Administrator role, Microsoft supports a 6-month auto-renewal process, which Evolve IP will enable by default.</p></li><li><p>For GDAP relationships that <strong>include </strong>the Global Administrator role, a <strong>new GDAP relationship</strong> must be created to replace the old one.</p></li><li><p>You can <strong>terminate </strong>a GDAP relationship in your <a href="https://admin.microsoft.com" class="external-link" rel="nofollow">Microsoft 365 Admin Center</a> at any time.</p></li><li><p>Evolve IP can also <strong>terminate </strong>a GDAP relationship at any time.</p></li></ul><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p>In the GDAP model, some permissions within an Azure AD role may be limited by Microsoft. In other words, not all tasks within an Azure AD role can be performed with a GDAP relationship. Details on those limitations can be found in Microsoft's <a href="https://learn.microsoft.com/en-us/partner-center/gdap-supported-workloads" class="external-link" rel="nofollow"> <strong>Workloads Supported by GDAP</strong> </a> article.</p><p>Additionally, GDAP is not a replacement for having a dedicated user account for Evolve IP to use in your 365 tenant. There may be situations where a dedicated user account in your 365 tenant is required. However, a GDAP relationship should be the preferred method of access, and <strong>should always be configured</strong> regardless of whether a user account is created for Evolve IP to use in your 365 tenant.</p></div></div><p><br/></p><h1 id="MicrosoftCSPGDAP-GDAPRelationshipSetupOverview">GDAP Relationship Setup Overview</h1><p>Here's an overview of the GDAP relationship setup process:</p><ul><li><p>You work with the Evolve IP <strong>Service Delivery</strong> or <strong>Support</strong> teams to determine:</p><ul><li><p>The level of access to your 365 tenant by choosing one or more Azure AD Roles.</p></li><li><p>The time limitation (in days) for the access. There's a minimum of 1 day and a maximum of 730 days (2 years).</p></li></ul></li><li><p>We give you a link to your <a href="https://admin.microsoft.com" class="external-link" rel="nofollow">Microsoft 365 Admin Center</a> that specifies the level of access and the time limitation for the GDAP relationship.</p></li><li><p>You click the link, and sign into your <a href="https://admin.microsoft.com" class="external-link" rel="nofollow">Microsoft 365 Admin Center</a> with a user account that's a Global Administrator.</p></li><li><p>After signing in, you review and approve the level of access and duration of the GDAP relationship request.</p></li></ul><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p>You can request more than one GDAP relationship, each with their own level of access and time limitation. Also, by default, Evolve IP will enable Microsoft's 6-month auto-renewal feature for all GDAP relationships that do not include the Global Administrator role.</p></div></div><p><br/></p><h1 id="MicrosoftCSPGDAP-MinimumLevelofAccess">Minimum Level of Access</h1><p>To give the Evolve IP <strong>Service Delivery</strong> & <strong>Support </strong>teams the ability to open Microsoft Premier support tickets on your behalf <strong>Microsoft requires </strong>you to approve the below Azure AD Roles, which provides us with the access we need to open the tickets. The GDAP relationship duration should be the maximum 2 years, but if you prefer to make it shorter, that's okay with us.</p><ul><li><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#global-reader" class="external-link" rel="nofollow">Global Reader</a> </strong>- Can read all configuration items that a Global administrator can, but can't update anything. Cannot view private organizational data.</p></li><li><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#directory-readers" class="external-link" rel="nofollow">Directory Readers</a> </strong>- Can read basic directory information. Commonly used to grant directory read access to applications and guests.</p></li><li><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#service-support-administrator" class="external-link" rel="nofollow">Service Support Administrator</a> </strong>- Can read service health information and manage support tickets.</p></li></ul><p><br/></p><h1 id="MicrosoftCSPGDAP-Microsoft'sDefaultLevelofAccessforNew365Tenants">Microsoft's Default Level of Access for New 365 Tenants</h1><p>When you are <strong>provisioned a new 365 tenant</strong> by a Microsoft CSP partner like Evolve IP, that process adds the new 365 tenant to our Microsoft CSP partner portal and establishes Microsoft's default level of access using the below Azure AD roles. If the Azure AD roles do not meet your requirements, we can work with you to create a new GDAP relationship and remove the one created by Microsoft.</p><p>Here are the default Azure AD roles associated with Microsoft's default GDAP relationship:</p><ul><li><strong><a class="external-link" href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#global-reader" rel="nofollow">Global Reader</a></strong> - Can read all configuration items that a Global administrator can, but can't update anything. Cannot view private organizational data.</li><li><strong><a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#directory-readers" class="external-link" rel="nofollow">Directory Readers</a></strong> - Can read basic directory information. Commonly used to grant directory read access to applications and guests.</li><li><strong><a class="external-link" href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#service-support-administrator" rel="nofollow">Service Support Administrator</a></strong> - Can read service health information and manage support tickets.</li><li><strong><a class="external-link" href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#directory-writers" rel="nofollow">Directory Writers</a></strong> - Can read and write basic directory information. For granting access to applications, not intended for users.</li><li><strong><a class="external-link" href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#license-administrator" rel="nofollow">License Administrator</a></strong> - Can manage product licenses on users and groups.</li><li><strong><a class="external-link" href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#user-administrator" rel="nofollow">User Administrator</a></strong> - Can manage all aspects of users and groups, including resetting passwords for limited admins.</li><li><strong><a class="external-link" href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#privileged-role-administrator" rel="nofollow">Privileged Role Administrator</a></strong> - Can manage role assignments in Azure AD, and all aspects of Privileged Identity Management.</li><li><strong><a class="external-link" href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#helpdesk-administrator" rel="nofollow">Helpdesk Administrator</a></strong> - Can reset passwords for non-administrators and Help Desk administrators.</li><li><strong><a class="external-link" href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#privileged-authentication-administrator" rel="nofollow">Privileged Authentication Administrator</a></strong> - Can access to view, set and reset authentication method information for any user (admin or non-admin).</li><li><strong><a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#cloud-application-administrator" class="external-link" rel="nofollow">Cloud Application Administrator</a></strong> - Administrator Can create and manage all aspects of app registrations and enterprise apps except App Proxy.</li><li><strong><a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#application-administrator" class="external-link" rel="nofollow">Application Administrator</a></strong> - Can create and manage all aspects of app registrations and enterprise apps.</li></ul><div class="confluence-information-macro confluence-information-macro-warning"><span class="aui-icon aui-icon-small aui-iconfont-error confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><span style="color: rgb(128,0,0);"><strong>IMPORTANT</strong></span></p><p>The above default roles do not get applied when establishing a Reseller Relationship with a Microsoft CSP partner like Evolve IP. The above only applies to newly created 365 tenants.</p></div></div><p><br/></p><h1 id="MicrosoftCSPGDAP-GlobalAdministratorAccess">Global Administrator Access</h1><p>To provide support and troubleshooting for all of your 365 services the path of least resistance is to provide Evolve IP the <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#global-administrator" class="external-link" rel="nofollow"> <strong>Global Administrator</strong> </a> role. Here are some things to consider:</p><ul><li><p>Evolve IP will have the ability to access, view and configure your 365 services including your Azure AD.</p></li><li><p>If Microsoft restricts our access to certain 365 services in your tenant, we may request a dedicated user account in your 365 tenant for us to use.</p></li><li><p>Even though the global administrator role is granted to Evolve IP, Microsoft does restrict access to view and export certain datasets in your 365 tenant.</p></li></ul><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p>In the GDAP model, some permissions within an Azure AD role may be limited by Microsoft. In other words, not all tasks within an Azure AD role can be performed with a GDAP relationship. Details on those limitations can be found in Microsoft's <a href="https://learn.microsoft.com/en-us/partner-center/gdap-supported-workloads" class="external-link" rel="nofollow"> <strong>Workloads Supported by GDAP</strong> </a> article.</p></div></div><p><br/></p><h1 id="MicrosoftCSPGDAP-SupportingTeamsVoice&DirectRouting">Supporting Teams Voice & Direct Routing</h1><p>The below Azure AD Roles can be selected for a GDAP relationship when supporting an existing Teams Direct Routing configuration. During a direct routing implementation additional roles may be required.</p><ul><li><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#teams-communications-administrator" class="external-link" rel="nofollow">Teams Communications Administrator</a></strong> - <strong>Required</strong> role for creating, managing, and viewing a Teams direct routing configuration, and for provisioning, or deprovisioning, direct routing users. This role is also used to manage Teams voice policies, call queues, and auto attendants.</p></li><li><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#teams-devices-administrator" class="external-link" rel="nofollow">Teams Devices Administrator</a></strong> - <strong>Optional </strong>role to configure and manage Teams enabled devices (desk phones, conference room devices, etc.).</p></li><li><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#teams-administrator" class="external-link" rel="nofollow">Teams Administrator</a></strong><strong> </strong>- <strong>Optional </strong>role used to manage all aspects of a Teams environment including the management of a Teams direct routing configuration. This role is required to manage Teams IP Phone policies.</p></li><li><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#user-administrator" class="external-link" rel="nofollow">User Administrator</a></strong><strong> </strong>- <strong>Optional </strong>role for creating and managing Azure AD users including user account license assignments & blocking user account sign ins. This role does not have the permissions to manage MFA, or to create, modify, or disable user accounts in a local Active Directory that is synced to Azure AD.</p></li><li><strong><a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#license-administrator" class="external-link" rel="nofollow">Licensing Administrator</a></strong><strong> </strong>- <strong>Optional </strong>role for adding, removing, and updating license assignments on users & groups (using group-based licensing), and manage a user account's Usage Location.</li></ul><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p>In the GDAP model, some permissions within an Azure AD role may be limited by Microsoft. In other words, not all tasks within an Azure AD role can be performed with a GDAP relationship. Details on those limitations can be found in Microsoft's <a href="https://learn.microsoft.com/en-us/partner-center/gdap-supported-workloads" class="external-link" rel="nofollow"> <strong>Workloads Supported by GDAP</strong> </a> article.</p></div></div><p><br/></p><h1 id="MicrosoftCSPGDAP-SupportingOther365Services">Supporting Other 365 Services</h1><p>Here's a table defining some additional Azure AD Roles that can be configured in a GDAP relationship.</p><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p>Each role listed in the below table is linked directly the role's description in Microsoft's <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference" class="external-link" rel="nofollow"> <strong>Azure AD Built-In Roles</strong> </a> article.</p></div></div><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup> <col/> <col/> </colgroup><tbody><tr><th scope="col" class="confluenceTh"><p>Azure AD Role</p></th><th scope="col" class="confluenceTh"><p>Description</p></th></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#exchange-administrator" class="external-link" rel="nofollow">Exchange Administrator</a> </strong></p></td><td class="confluenceTd"><p>Provides global admin permissions within Microsoft Exchange Online, and has the ability to create and manage all Microsoft 365 groups, manage support tickets, and monitor service health.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#sharepoint-administrator" class="external-link" rel="nofollow">SharePoint Administrator</a> </strong></p></td><td class="confluenceTd"><p>Provides global admin permissions within Microsoft SharePoint Online, as well as the ability to create and manage all Microsoft 365 groups, manage support tickets, and monitor service health. </p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#intune-administrator" class="external-link" rel="nofollow">Intune Administrator</a> </strong></p></td><td class="confluenceTd"><p>Provides global admin permissions within Microsoft Intune Online. Additionally, this role contains the ability to manage users and devices in order to associate policy, as well as create and manage groups.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#application-administrator" class="external-link" rel="nofollow">Application Administrator</a> <br/></strong></p></td><td class="confluenceTd"><p>Can create and manage all aspects of enterprise applications, application registrations, and application proxy settings.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#billing-administrator" class="external-link" rel="nofollow">Billing Administrator</a> <br/></strong></p></td><td class="confluenceTd"><p>Manages subscriptions, manages support tickets, and monitors service health.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#security-administrator" class="external-link" rel="nofollow">Security Administrator</a> </strong></p></td><td class="confluenceTd"><p>Provides permissions to manage security-related features in the Microsoft 365 Defender portal, Azure AD Identity Protection, Azure AD Authentication, Azure Information Protection, and Office 365 Security & Compliance Center.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#conditional-access-administrator" class="external-link" rel="nofollow">Conditional Access Administrator</a> <br/></strong></p></td><td class="confluenceTd"><p>Manage Azure Active Directory Conditional Access settings.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#security-reader" class="external-link" rel="nofollow">Security Reader</a> <br/></strong></p></td><td class="confluenceTd"><p>Global read-only access on security-related features, including all information in Microsoft 365 security center, Azure Active Directory, Identity Protection, Privileged Identity Management, as well as the ability to read Azure Active Directory sign-in reports and audit logs, and in Office 365 Security & Compliance Center.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#compliance-administrator" class="external-link" rel="nofollow">Compliance Administrator</a> <br/></strong></p></td><td class="confluenceTd"><p>Manage compliance-related features in the Microsoft Purview compliance portal, Microsoft 365 admin center, Azure, and Office 365 Security & Compliance Center. Can also manage all features within the Exchange admin center and create support tickets for Azure and Microsoft 365. </p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#domain-name-administrator" class="external-link" rel="nofollow">Domain Name Administrator</a> <br/></strong></p></td><td class="confluenceTd"><p>Manage (read, add, verify, update, and delete) domain names.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#authentication-administrator" class="external-link" rel="nofollow">Authentication Administrator</a> </strong></p></td><td class="confluenceTd"><p>Provides permissions to reset authentication methods (including passwords) for non-administrators and some roles.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#user-administrator" class="external-link" rel="nofollow">User Administrator</a> </strong></p></td><td class="confluenceTd"><p>Provides permissions for creating and managing Azure AD users including user account license assignments & blocking user account sign ins. Cannot manage MFA.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#helpdesk-administrator" class="external-link" rel="nofollow">Helpdesk Administrator</a> </strong></p></td><td class="confluenceTd"><p>Change passwords, invalidate refresh tokens, create and manage support requests with Microsoft for Azure and Microsoft 365 services, and monitor service health.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#license-administrator" class="external-link" rel="nofollow">Licensing Administrator</a> <br/></strong></p></td><td class="confluenceTd"><p>Can add, remove, and update license assignments on users, groups (using group-based licensing), and manage the usage location on users.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#groups-administrator" class="external-link" rel="nofollow">Groups Administrator</a> <br/></strong></p></td><td class="confluenceTd"><p>Manage all groups in the organization across various workloads like Teams, SharePoint, Yammer in addition to Outlook.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#windows-update-deployment-administrator" class="external-link" rel="nofollow">Windows Update Administrator</a> </strong></p></td><td class="confluenceTd"><p>Provides permissions to create and manage all aspects of Windows Update deployments through the Windows Update for Business deployment service.</p></td></tr><tr><td class="confluenceTd"><p><strong> <a href="https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#reports-reader" class="external-link" rel="nofollow">Reports Reader</a> <br/></strong></p></td><td class="confluenceTd"><p>Can view usage reporting data and the reports dashboard in Microsoft 365 admin center.</p></td></tr></tbody></table></div><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p>In the GDAP model, some permissions within an Azure AD role may be limited by Microsoft. In other words, not all tasks within an Azure AD role can be performed with a GDAP relationship. Details on those limitations can be found in Microsoft's <a href="https://learn.microsoft.com/en-us/partner-center/gdap-supported-workloads" class="external-link" rel="nofollow"> <strong>Workloads Supported by GDAP</strong> </a> article.</p></div></div><p><br/></p><h1 id="MicrosoftCSPGDAP-GDAPRelationshipAuto-Renewal">GDAP Relationship Auto-Renewal</h1><p>Microsoft's GDAP relationship model includes a 6-month (180 day) auto-renewal feature. which will automatically extend a GDAP relationship for 6 months upon its expiration date.</p><ul><li>When enabled, the GDAP relationship will auto-renew every 6 months (180 days).</li><li>When disabled, the GDAP relationship will terminate on its expiration date.</li><li>If a GDAP relationship has auto-renewed, and then auto-renewal is disabled, the GDAP relationship will terminate on its new expiration date.</li><li>GDAP relationships that include the Global Administrator role cannot be auto-renewed. A new GDAP relationship must be created.</li><li>Evolve IP will enable the auto-renewal feature for all GDAP relationships that do not include the Global Administrator role.</li><li>If you don't want the GDAP relationship to auto-renew, please let our Service Delivery or Support teams know.</li><li>Alternatively, you can disable auto-renew for the GDAP relationship in your M365 Admin Center: Settings > Partner Relationships</li></ul><p><span class="confluence-embedded-file-wrapper"><img class="confluence-embedded-image" draggable="false" confluence-query-params="effects=border-simple,blur-border" src="https://support.evolveip.net/download/attachments/148247104/csp-adm-29.PNG?version=1&modificationDate=1711121645000&api=v2&effects=border-simple,blur-border" data-image-src="https://support.evolveip.net/download/attachments/148247104/csp-adm-29.PNG?version=1&modificationDate=1711121645000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="198149138" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="csp-adm-29.PNG" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="148247104" data-linked-resource-container-version="21" alt=""></span></p><p><br/></p><h1 id="MicrosoftCSPGDAP-AcceptingaGDAPRelationship">Accepting a GDAP Relationship</h1><p>The following section covers the requirements and the process for accepting a GDAP relationship.</p><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p>Upon the GDAP relationship being established, all user accounts assigned the Global Administrator role in your 365 tenant will be notified by email of the new GDAP relationship.</p></div></div><p><strong>GDAP Relationship Requirements</strong></p><ul><li><p>A user account in your 365 tenant assigned the Global Administrator role.</p></li><li><p>A unique configuration URL provided by Evolve IP to start the GDAP relationship process</p></li></ul><p><strong>GDAP Relationship Process</strong></p><ul><li><p>Open a private/incognito browser window (Microsoft Edge is recommended)</p></li><li><p>Paste in the configuration URL provided by the Evolve IP Service Delivery or Support teams</p></li><li><p>Sign into your 365 tenant with a user account assigned the Global Administrator role</p></li><li><p>Review and approve the GDAP relationship (see example screenshot below)</p></li></ul><p style="margin-left: 40.0px;"><span class="confluence-embedded-file-wrapper"><img class="confluence-embedded-image" draggable="false" confluence-query-params="effects=border-simple,blur-border" src="https://support.evolveip.net/download/attachments/148247104/csp-adm-02.PNG?version=1&modificationDate=1672768145000&api=v2&effects=border-simple,blur-border" data-image-src="https://support.evolveip.net/download/attachments/148247104/csp-adm-02.PNG?version=1&modificationDate=1672768145000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="148247109" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="csp-adm-02.PNG" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="148247104" data-linked-resource-container-version="21" alt=""></span></p><p><br/></p><ul><li><p>Confirm the GDAP relationship (see example screenshot below)</p></li></ul><p style="margin-left: 40.0px;"><span class="confluence-embedded-file-wrapper"><img class="confluence-embedded-image" draggable="false" confluence-query-params="effects=border-simple,blur-border" src="https://support.evolveip.net/download/attachments/148247104/csp-adm-03.PNG?version=1&modificationDate=1672768145000&api=v2&effects=border-simple,blur-border" data-image-src="https://support.evolveip.net/download/attachments/148247104/csp-adm-03.PNG?version=1&modificationDate=1672768145000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="148247108" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="csp-adm-03.PNG" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="148247104" data-linked-resource-container-version="21" alt=""></span></p><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>NOTE</strong></p><p>Upon the GDAP relationship being established, all user accounts assigned the Global Administrator role will be notified by email of the new GDAP relationship.</p></div></div><p><br/></p><h1 id="MicrosoftCSPGDAP-ManaginganExistingGDAPRelationship">Managing an Existing GDAP Relationship</h1><p>To view and manage a GDAP relationship you must sign into your 365 tenant with a user account assigned the Global Administrator role.</p><ul><li><p>Sign into your <strong>Microsoft 365 Admin Center</strong>: <a href="https://admin.microsoft.com" class="external-link" rel="nofollow">https://admin.microsoft.com</a></p></li><li><p>Browse to: <strong>Settings </strong>> <strong>Partner Relationships</strong></p><ul><li><p>All of your GDAP relationships are listed by partner in the <strong>Granular Delegated Administrative Privileges (GDAP)</strong> section</p></li><li><p>To view the details of a GDAP relationship, click on the relationship's name (see example screenshot below)</p></li></ul></li></ul><p style="margin-left: 40.0px;"><span class="confluence-embedded-file-wrapper"><img class="confluence-embedded-image" draggable="false" confluence-query-params="effects=border-simple,blur-border" src="https://support.evolveip.net/download/attachments/148247104/csp-adm-14.png?version=1&modificationDate=1672768145000&api=v2&effects=border-simple,blur-border" data-image-src="https://support.evolveip.net/download/attachments/148247104/csp-adm-14.png?version=1&modificationDate=1672768145000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="148247106" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="csp-adm-14.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="148247104" data-linked-resource-container-version="21" alt=""></span></p><ul><li><p>To remove a GDAP relationship, select the <strong>Roles </strong>(tab), and click the <strong>Remove Roles</strong> button</p></li><li><p>An email notification will be sent to Evolve IP and all of the global admin user accounts in your 365 tenant</p></li></ul><p style="margin-left: 40.0px;"><span class="confluence-embedded-file-wrapper"><img class="confluence-embedded-image" draggable="false" confluence-query-params="effects=border-simple,blur-border" src="https://support.evolveip.net/download/attachments/148247104/csp-adm-15.png?version=1&modificationDate=1672768145000&api=v2&effects=border-simple,blur-border" data-image-src="https://support.evolveip.net/download/attachments/148247104/csp-adm-15.png?version=1&modificationDate=1672768145000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="148247105" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="csp-adm-15.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="148247104" data-linked-resource-container-version="21" alt=""></span></p><p><br/></p><h1 id="MicrosoftCSPGDAP-SignIn&AuditLogs">Sign In & Audit Logs</h1><p>On the partner side, GDAP comes with visibility and activity logs that illustrate the lifecycle of the GDAP relationship. These logs are only generated on the partner side, and Microsoft is continuing to expand upon the GDAP activity items being logged. Refer to Microsoft's <strong><a href="https://learn.microsoft.com/en-us/partner-center/gdap-activity-logs" class="external-link" rel="nofollow">GDAP Partner Activity Logs</a></strong> article for the latest information.</p><p>On your side, you can view partner activity in the <strong><a href="https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/concept-sign-ins" class="external-link" rel="nofollow">Azure AD sign in logs</a></strong> & <strong><a href="https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/concept-audit-logs" class="external-link" rel="nofollow">Azure AD audit logs</a></strong>. Microsoft recently added the capability to view sign-ins by partners like Evolve IP who have delegated permissions. </p><p>You can view those sign-in logs by going to the <strong><a href="https://aad.portal.azure.com/" class="external-link" rel="nofollow">Azure AD admin portal</a></strong>:</p><ul><li><p>Browse to: <strong>Azure Active Directory</strong> > <strong>Sign-In Logs</strong></p></li><li><p>Select: <strong>User-sign ins (non-interactive)</strong> tab</p></li><li><p>Click on: <strong>Add Filters</strong></p></li><li><p>Select: <strong>Cross-Tenant Access Type</strong></p></li><li><p>Click: <strong>Apply</strong></p></li><li><p>Click on: <strong>Cross-Tenant Access Type: None Selected</strong></p></li><li><p>Select: <strong>Service Provider</strong></p></li><li><p>Click: <strong>Apply</strong></p></li></ul><p><span class="confluence-embedded-file-wrapper"><img class="confluence-embedded-image" draggable="false" confluence-query-params="effects=border-simple,blur-border" src="https://support.evolveip.net/download/attachments/148247104/csp-adm-18.png?version=1&modificationDate=1679950430000&api=v2&effects=border-simple,blur-border" data-image-src="https://support.evolveip.net/download/attachments/148247104/csp-adm-18.png?version=1&modificationDate=1679950430000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="158403009" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="csp-adm-18.png" data-base-url="https://support.evolveip.net" data-linked-resource-content-type="image/png" data-linked-resource-container-id="148247104" data-linked-resource-container-version="21" alt=""></span></p><p><br/></p><h1 id="MicrosoftCSPGDAP-GDAPServicePrincipalIdentitiesinAzureAD">GDAP Service Principal Identities in Azure AD</h1><p><span style="color: rgb(22,22,22);">The first time a GDAP relationship is accepted, there are two Microsoft first-party service principals that get created in your Azure AD tenant.</span></p><p>In this context, "first-party" means that consent is implicitly provided by Microsoft at API call time and the "OAuth 2.0 Access Token" is validated on each API call to enforce role or permissions for the calling identity to managed GDAP relationships.</p><div class="table-wrap"><table class="wrapped confluenceTable"><thead><tr><th style="text-align: left;" class="confluenceTh"><p>Name</p></th><th style="text-align: left;" class="confluenceTh"><p>Application ID</p></th></tr></thead><tbody><tr><td style="text-align: left;" class="confluenceTd"><p>Partner customer delegated administration</p></td><td style="text-align: left;" class="confluenceTd"><p>2832473f-ec63-45fb-976f-5d45a7d4bb91</p></td></tr><tr><td style="text-align: left;" class="confluenceTd"><p>Partner customer delegated admin offline processor</p></td><td style="text-align: left;" class="confluenceTd"><p>a3475900-ccec-4a69-98f5-a65cd5dc5306</p></td></tr></tbody></table></div><p><strong>Partner customer delegated administration<br/></strong>This service principal is required at the time of the acceptance of a GDAP relationship. The Service Principal sets up the XTAP "service provider" policy and prepares permissions to allow expiration and role management. Only the GDAP SP may set or modify the XTAP policies for Service Providers.</p><p><strong>Partner customer delegated admin offline processor<br/></strong>This identity is required for the entire lifecycle of the GDAP relationship, and will be automatically removed at the time the last GDAP relationship ends. The identity's primary permission and function is to manage XTAP policies and access assignments. A customer admin should not attempt to manually remove this identity. The identity implements functions for trusted expiration and role management. The recommended method for a customer to view or remove existing GDAP relationships is in the Microsoft 365 Admin Center as outlined in the previous section.</p><p><br/></p><h1 id="MicrosoftCSPGDAP-FrequentlyAskedQuestions">Frequently Asked Questions</h1><hr/><div id="expander-1341391343" class="expand-container"><div id="expander-control-1341391343" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">Is a GDAP relationship required?</span></div><div id="expander-content-1341391343" class="expand-content"><p>Establishing a GDAP relationship with Evolve IP is optional. If you do not require any level of support and only want us to provide O365/M365 subscription products, you can opt out of the GDAP relationship process. However, we will not be able to open any Microsoft Premier support tickets on your behalf. You will be responsible for opening support tickets with Microsoft.</p><p><br/></p></div></div><hr/><div id="expander-1464356481" class="expand-container"><div id="expander-control-1464356481" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">How long does a GDAP relationship last?</span></div><div id="expander-content-1464356481" class="expand-content"><p>The duration of a GDAP relationship can be as little as 1 day, and up to a maximum of 2 years.</p><p><br/></p></div></div><hr/><div id="expander-1836606495" class="expand-container"><div id="expander-control-1836606495" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">Can I have multiple GDAP relationships?</span></div><div id="expander-content-1836606495" class="expand-content"><p>Yes. You can have multiple GDAP relationships with their own level of access and duration. You can also have GDAP relationships with multiple CSP partners.</p><p><br/></p></div></div><hr/><div id="expander-595132078" class="expand-container"><div id="expander-control-595132078" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">Can a GDAP relationship be made permanent?</span></div><div id="expander-content-595132078" class="expand-content"><p>No. Microsoft does not allow this. Your GDAP relationships must have a duration of 1-720 days (2 years).</p><p><br/></p></div></div><hr/><div id="expander-62317224" class="expand-container"><div id="expander-control-62317224" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">Can a GDAP relationship be set to auto-renew?</span></div><div id="expander-content-62317224" class="expand-content"><p>Yes. Microsoft has a 6-month (180 day) auto-renewal process, and Evolve IP enables this by default. However, if a GDAP relationship includes the Global Administrator role, auto-renewal cannot be enabled. A new GDAP relationship must be configured and approved.</p><p><br/></p></div></div><hr/><div id="expander-1543273832" class="expand-container"><div id="expander-control-1543273832" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">Will we be notified when a GDAP relationship is going to expire?</span></div><div id="expander-content-1543273832" class="expand-content"><p>Yes. Microsoft sends email notifications to user accounts assigned the Global Administrator role. Notifications are sent out <strong>30 </strong>days, <strong>7 </strong>days, and <strong>1 </strong>day before the GDAP expiration date.</p><p><br/></p></div></div><hr/><div id="expander-1468989257" class="expand-container"><div id="expander-control-1468989257" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">If a GDAP relationship expires will this affect my existing subscriptions?</span></div><div id="expander-content-1468989257" class="expand-content"><p>No. There's no change to your existing subscriptions when a GDAP relationship expires.</p><p><br/></p></div></div><hr/><div id="expander-227155851" class="expand-container"><div id="expander-control-227155851" class="expand-control" aria-expanded="true"><span class="expand-icon aui-icon aui-icon-small aui-iconfont-chevron-down"></span><span class="expand-control-text conf-macro-render">Can I track and audit Evolve IP's acivity in my 365 tenant?</span></div><div id="expander-content-227155851" class="expand-content"><p>Yes. You can configure a filter in your Azure AD sign-in and audit logs to view our activity in your 365 tenant.</p><p><br/></p></div></div><hr/><p><br/></p><p><br/></p><p><br/></p><p><br/></p><p><br/></p><p><br/></p><p><br/></p><p><br/></p></div>
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</div>John Dougherty2022-11-29T15:14:59ZZerto 9.7 - How to Upgrade Zerto to 9.7Scott Arnoldtag:support.evolveip.net,2009:page-83986715-132024-03-21T22:33:41Z2021-01-12T15:11:41Z<div class="feed"> <p>
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<p><br/></p><p><span style="color: rgb(255,0,0);"><strong>IMPORTANT:</strong></span><span style="letter-spacing: 0.0px;"> </span><span style="letter-spacing: 0.0px;"><span style="letter-spacing: 0.0px;"><span style="color: rgb(0,0,0);">We do not recommend any customer upgrading the hardware versions of their current VMs during any ESXi upgrade. If hardware version is upgraded, we may be unable to protect the VM as the VM will not power on in the event of a failover until the VM has its hardware version downgraded manually prior to initiating failover. The process of downgrading VM hardware version would be the </span></span></span><span style="color: rgb(0,0,0);">responsibility<span style="letter-spacing: 0.0px;"> of the tenant, not Evolve IP. </span></span></p><p><br/></p><h1 id="Zerto9.7HowtoUpgradeZertoto9.7-ZertoUpgradeResources:"><span>Zerto Upgrade Resources:</span></h1><ul><li>Overview - Guidelines to Upgrading Zerto: <a href="https://help.zerto.com/bundle/Upgrade.ZVM.HTML.97/page/Upgrading_the_Zerto_Virtual_Manager.htm" class="external-link" rel="nofollow">https://help.zerto.com/bundle/Upgrade.ZVM.HTML.97/page/Upgrading_the_Zerto_Virtual_Manager.htm</a></li></ul><ul><li>Preparation Information - Before Upgrading Zerto: <a class="external-link" href="https://help.zerto.com/bundle/Upgrade.ZVM.HTML.97/page/Before_Upgrading_Zerto.htm" rel="nofollow">https://help.zerto.com/bundle/Upgrade.ZVM.HTML.97/page/Before_Upgrading_Zerto.htm</a></li></ul><p><br/></p><p><span style="font-size: 20.0px;letter-spacing: -0.008em;">Step 1 </span></p><p>RDP and Login to your ZVM server (not the web UI)</p><h2 id="Zerto9.7HowtoUpgradeZertoto9.7-Step2">Step 2 </h2><p>Download the VMware installer: <a href="https://support.evolveip.net/download/attachments/83986715/Zerto%20Virtual%20Replication%20VMware%20Installer_9.7.43.36.zip?version=1&modificationDate=1711060031000&api=v2" data-linked-resource-id="198149115" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="Zerto Virtual Replication VMware Installer_9.7.43.36.zip" data-nice-type="Zip Archive" data-linked-resource-content-type="application/zip" data-linked-resource-container-id="83986715" data-linked-resource-container-version="13">Zerto Virtual Replication VMware Installer_9.7.43.36.zip</a></p><p><br/></p><p><span style="font-size: 20.0px;letter-spacing: -0.008em;">Step 3 </span></p><p>Follow the Zerto upgrade process found <strong><a href="https://help.zerto.com/bundle/Upgrade.ZVM.HTML.97/page/Upgrading_the_Zerto_Virtual_Manager.htm" class="external-link" rel="nofollow">here</a>.</strong></p><p><br/></p><p>If your Zerto Server fails to upgrade, please contact Evolve IP Support:</p><p><span style="letter-spacing: 0.0px;">Help Center: </span><a style="letter-spacing: 0.0px;" href="http://help.evolveip.net" class="external-link" rel="nofollow">help.evolveip.net</a></p><p>P: 877.459.4347, Option 2</p><p><br/></p><p><br/></p><p style="text-align: center;"><br/></p></div>
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