We are excited to announce the Evolve Contact Suite (ECS) v2024.9.0.50 release will be available on September 22, 2024.
This release contains the following feature enhancements and bug fixes.
Enhancements
- eSupervisor - Supervised Agents View enhancements.
- eAgent - Prevent page reload while handling a call using webRTC Internal softphone.
- eAgent - Directory UI Change.
- eAgent - Present CNAM on call offer screen.
- eAgent - Improve fetching historical chat messages.
- SETUP - Option to disable private interactions per org. Also regardless of this new option, ECS will not allow private interactions with business entities (agents, BP, channel) while on break.
- Reports - Report 4.01, 4.02 alignment.
Bug Fix
- eAgent can switch to Ready while on a direct call.
- The eAgent Interaction window shows invalid data after a callback was blindly transferred to an agent with an internal ECS device.
- SETUP - Rename org
- SETUP - Agent Queue feature fixes.
- SETUP - Chats are not timing out according to Timeout parameters.
- Reports - 2.04 report shows incorrect data.
- Reports - Agent Handling segment should be omitted after transferring an interaction.
- Directory favorites disappear after version upgrade.
What do you need to know?
- Any changes made to your environment must be fully deployed via Setup before the upgrade and previously deployed versions will no longer be available after the upgrade.
- If your organization is staffed during maintenance, they will experience a short period of downtime (less than 10 minutes).
- Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
- For more details about the steps, each customer can take after the release, see the Post-Release Testing.