Scenario: When presented with an inbound call to your MS Teams App (desktop, mobile, MS Teams Handset) and you require to send that unanswered or rejected call to voicemail
Solution: Go into your MS Teams application → Select User Profile → Settings → Calls → Call Answering rules - Calls Ring Me (Checked) → If unanswered → Set to Voicemail
Desktop Screenshot reference:
Voicemail Configuration:
Step 1: Select 'If Unanswered' setting to Voicemail
Step 2: Configure Voicemail
Option 1: Record a Greeting (Voice Message)
Option 2: Text-to-speech customized greeting
Mobile Screenshot reference:
Transfer a Call to Voicemail:
Screenshot Reference:
