Authorized contactsare individuals within your organization that you have authorized to contact Evolve IP with technical, billing, or support issues.
Authorized contacts are determined by assigning a user profile one or more predefined Access Rules, which gives them access to the Help Center application connector in their dashboard. The Help Center application connector gives a user access to the Evolve IP ticketing system to submit support requests.
Access Rule
Description
Billing User
This access rule is meant for users in your finance department and can contact Evolve IP on billing and account questions or issues.
Executive Contact
This access rule is meant for users in your executive team that may wish to contact Evolve IP on general questions. This can include, but is not limited to, managers, directors, and owners.
Service User
This access rule is meant for users in your support or help desk teams that will need to contact Evolve IP about technical questions, and for troubleshooting any issues.
Site Admin
This access rule is meant for users that are admins in your Clearlogin tenant.