We are excited to announce the Evolve Contact Suite (ECS) v5.4.9 release will be available on April 2, 2023.
What do you need to know?
- Any changes made to your environment must be fully deployed via Setup before the upgrade and previously deployed versions will no longer be available after the upgrade.
- If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
- Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
- For more details about the steps, each customer can take after the release, see the Post-Release Testing
This release contains the following feature enhancements and bug fixes.
New Features and Enhancements
- User Registration for trusted SIP REFER
- SETUP Load Allowance updates are now considered Light Deploy.
- O365 OAuth2 Phase 2 - Implement MSGraph client credential flow for O365
Bug Fixes
- Supervisor KPI Issue - Transfer to Channel Call Flow.
- Reports - Interaction Demands were not reflected in reports in cases the demands were updated many times during call flow.
- Supervisor - Changing the Campaign type will double the Pred Long Term Abandoned.
- Supervisor - When consulting with an Agent at the counter, "current Interaction handling time" is ticking BUT after completing the call, the "Average Handling time" is not updated.
- Calls Showing Incorrect Handling Time on eAgent.
- Reports - Calls appear as missed/rejected and are disconnected by the carrier.
- Incorrect Overflow flag in History Interactions Table on Agent Transfer to Channel.
- Supervisor - periodic ringing.
- Agent average treating time is miscalculated for attended transfer interactions.
- Support email Relay Server for authentication methods other than Basic.