Download SQL file:  BroadsoftCall CenterUsers.sql


The example below queries the data warehouse to display statistics for top 100 call center agents 
Broadsoft Call Center Users

SELECT TOP (100) [acf_id]
      ,[acf_agentSkill]
      ,[acf_agentUserFk]
      ,[acf_dnisFk]
      ,[acf_callCenterFk]
      ,[acf_callHeldCount]
      ,[acf_callHeldDuration]
      ,[acf_callTotalDuration]
      ,[acf_callRingDuration]
      ,[acf_callTalkDuration]
      ,[acf_callStartedDateUTC]
      ,[acf_callStartedTimeUTC]
      ,[acf_callStartedDateLocal]
      ,[acf_callStartedTimeLocal]
      ,[acf_callReleasedDateUTC]
      ,[acf_callReleasedTimeUTC]
      ,[acf_callReleasedDateLocal]
      ,[acf_callReleasedTimeLocal]
      ,[acf_status]
      ,[acf_key]
      ,[acf_accountId]
      ,[acf_callId]
      ,[acf_networkCallId]
      ,[acf_remoteNumber]
      ,[acf_numberCalled]
      ,[acf_creationTimestamp]
      ,[acf_lastUpdateTimestamp]
      ,[acf_callAnsweredTimestamp]
      ,[acf_callStartedTimestamp]
      ,[acf_callHeldTimestamp]
      ,[acf_callResumedTimestamp]
      ,[acf_callReleasedTimestamp]
      ,[acf_eipId]
      ,[acf_nonCallCenterCall]
      ,[acf_direction]
      ,[acf_callType]
      ,[acf_redirectLocation]
      ,[acf_redirectNumber]
      ,[acf_wrapUpDuration]
      ,[acf_wrapUpExitTimestamp]
      ,AU.[bud_broadsoftUserId] AS agentUserId
      ,QU.[bud_broadsoftUserId] AS queueUserId
  FROM [dbo].[BroadsoftCCAgentCallFact] AS CF LEFT OUTER JOIN [dbo].[BroadsoftUserDimension] AS AU ON CF.[acf_agentUserFk] = AU.[bud_id]
    LEFT OUTER JOIN [dbo].[BroadsoftCallCenterDimension] AS QJ ON CF.[acf_callCenterFk] = QJ.[bccd_id]
    LEFT OUTER JOIN [dbo].[BroadsoftUserDimension] AS QU ON QU.[bud_broadsoftFQUserId] = QJ.bccd_userId

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