This article is intended for clients administrators managing and troubleshooting end user issues
Overview: How to troubleshoot issues with Call Quality using MS Teams Admin Center - Call Analytics
Use Call Analytics to Troubleshoot Poor Call Quality
Step 1: Go to Microsoft Teams Admin Center
Step 2: Select USERS from the Admin Panel
![](/download/attachments/60437246/image2020-1-29_14-59-7.png?version=1&modificationDate=1582220186000&api=v2&effects=drop-shadow)
Step 3: From the search bar: Type in the user info (Display name = first and last name, Username = email, Phone Number = Evolve Teams DID)
![](/download/attachments/60437246/image2020-1-29_15-1-39.png?version=1&modificationDate=1582220185000&api=v2&effects=drop-shadow)
Step 4: Select Call history, and then select the call or meeting that you want to troubleshoot.
![Screenshot of the call history page for a user.](https://docs.microsoft.com/en-us/microsoftteams/media/use-call-analytics-to-troubleshoot-image-2.png)
Step 5: Select the Call in question to get the OVERVIEW of the Call
![](/download/attachments/60437246/image2020-1-29_15-15-8.png?version=1&modificationDate=1582220185000&api=v2)
OVERVIEW CALL DETAILS
A. MS Teams to MS Teams Call
![](/download/attachments/60437246/image2020-1-29_14-49-41.png?version=1&modificationDate=1582220186000&api=v2)
![](/download/attachments/60437246/image2020-1-29_14-49-55.png?version=1&modificationDate=1582220186000&api=v2)
![](/download/attachments/60437246/image2020-1-29_14-49-49.png?version=1&modificationDate=1582220186000&api=v2)
![](/download/attachments/60437246/image2020-1-29_14-50-0.png?version=1&modificationDate=1582220186000&api=v2)
B. MS Teams to Outside Caller (cell phone, VoIP line)
![](/download/attachments/60437246/image2020-1-29_14-50-44.png?version=1&modificationDate=1582220186000&api=v2)
![](/download/attachments/60437246/image2020-1-29_14-51-0.png?version=1&modificationDate=1582220186000&api=v2)
![](/download/attachments/60437246/image2020-1-29_14-50-54.png?version=1&modificationDate=1582220186000&api=v2)
![](/download/attachments/60437246/image2020-1-29_14-51-6.png?version=1&modificationDate=1582220186000&api=v2)
C. Outside Caller (cell phone, VoIP line) to MS Teams
![](/download/attachments/60437246/image2020-1-29_15-24-21.png?version=1&modificationDate=1582220185000&api=v2)
![](/download/attachments/60437246/image2020-1-29_15-24-28.png?version=1&modificationDate=1582220185000&api=v2)
![](/download/attachments/60437246/image2020-1-29_15-24-32.png?version=1&modificationDate=1582220185000&api=v2)
D. Advanced-Data Export Review
→ Call analytics export report_PSTNtoMSTeams.xlsx ←
![](/download/attachments/60437246/image2020-1-29_15-25-1.png?version=1&modificationDate=1582220185000&api=v2)