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The Setup Portal controls every aspect of your contact center. This training will review topics such as special days, operational hours, break codes, disposition codes, adding new agents, agent BP reassignment, etc.

Live Webinar Training

Below you will find the link needed to register for an upcoming public training session.  From there, you will pick the day/time that you wish to attend and fill out the registration form.  Once your registration has been approved you will receive an email with the training details.


Supporting Documentation

Below you will find a link to our online Knowledge Base containing the User Guide.

ECS Setup Knowledge Base Page

Return to ECS Contact Center Training Page

Return to Training Resources Page

Do you have a training related question? Email us at

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