Introduction
The ECS Supervisor Client provides supervisors with actionable insight into current contact center activity with an intuitive dashboard view. It allows contact center leaders to control and monitor their assigned Business Processes and agent activities in real-time. It also allows supervisors to improve their Business Processes performance and productivity by enabling quality assurance monitoring.
Live Webinar Training
Please join us on one of our regularly scheduled webinar trainings conducted by an Evolve IP Training Specialist. This public training session will cover a standard agenda for the applicable topic and product(s), while also allowing for Q&A. Our public training sessions are free to attend for all Evolve IP clients.
Follow the link below to register for an upcoming public training session for this topic. From there, choose the scheduled date and time you wish to attend and fill out the registration form. After completing your registration, you will receive an email with the training session details.
CLICK HERE TO REGISTER FOR ECS SUPERVISOR TRAINING
On-Demand Training
e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center.
Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@evolveip.net to register your organization in the LMS.
ECS Supervisor Training
Documentation
ECS Supervisor - Quick Reference Guide
ECS Supervisor - User Guide
ECS Reports - Quick Reference Guide
ECS Reports - User Guide
ECS Wallboard - User Guide
Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.