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The ECS Supervisor Client provides supervisors with actionable insight into current contact center activity with an intuitive dashboard view. It allows contact center leaders to control and monitor their assigned Business Processes and agent activities in real-time. It also allows supervisors to improve their Business Processes performance and productivity by enabling quality assurance monitoring. The training will review the supervisor client, basic reporting, and the wallboard.

Live Webinar Training

Below you will find the link needed to register for an upcoming public training session.  From there, you will pick the day/time that you wish to attend and fill out the registration form.  Once your registration has been approved you will receive an email with the training details.


On Demand Video Training

The video below provides training on the ECS Supervisor Application.

Supporting Documentation

ECS Supervisor - Quick Reference Guide
ECS Supervisor - User Guide
ECS Reports - Quick Reference Guide
ECS Reports - User Guide
ECS Wallboard - User Guide

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