The Call Data Report (CDR) will have an Originating and a Terminating leg for each step of the call.  For example, if I call extension-to-extension, the CDR becomes the Originating, and there is another CDR for the user which is Terminating. 


Call Flow Steps

  1. In this example, an outside caller (BF_CALLINGNUMBER) dialed a toll-free number 833-3xx-xxxx which terminates to a hunt group.
  2. The hunt group call forwarded (BF_REDIRECTINGREASON = unconditional) to an Auto Attendant.
  3. The caller made a selection from the Auto Attendant, which pointed (“deflection”) to second Auto Attendant.
  4. The caller made a selection there that pointed to a Call Center.
  5. The Call Center initially attempted to deliver to an Agent (extension 8001) but that went unanswered (BF_ANSWERINDICATOR = N) so the Call Center delivered it to another Agent
  6. (extension 0678), who answered.
  7. After speaking to the caller for about 1.5 minutes, the agent then transferred (“deflected”) the call to an outside toll free number, 877-8xx-xxxx.


Reference Link:   DW Broadsoft CDR 

Reference PDF:   Data Warehouse CDR Example (redacted).pdf

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