Tier 1 Troubleshooting checklist: 

  1. Verify Service is assigned to Group and User Level Reference: OSSmosis: CRM Integrations Guide
  2. If end-user has authentication issues, reset the APP Password in OSSmosis 5 
  3. If end-user reports issues with Authenticating to their preferred CRM or local APP, direct them here: GO Integrator Version 3.1
  4. All Tier 2 and Tier 3 Troubleshooting is managed by the vendor - Go Integrator. Please submit a ticket to the vendor. Details noted below. 
  5. If there is a major OUTAGE and/or reported problem with the Go Integrator executables and documentation published, please email proddev@evolveip.net 

If the following steps above DO NOT resolve the client issue, please open a ticket on behalf of the client with the vendor here: 

  • Tier 1 Login Credentials: ***see support***

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