Tier 1 Troubleshooting checklist:
- Verify Service is assigned to Group and User Level Reference: OSSmosis: CRM Integrations Guide
- If end-user has authentication issues, reset the APP Password in OSSmosis 5
- If end-user reports issues with Authenticating to their preferred CRM or local APP, direct them here: GO Integrator Version 3.0
- All Tier 2 and Tier 3 Troubleshooting is managed by the vendor - Go Integrator. Please submit a ticket to the vendor. Details noted below.
- If there is a major OUTAGE and/or reported problem with the Go Integrator executables and documentation published, please email firstname.lastname@example.org
If the following steps above DO NOT resolve the client issue, please open a ticket on behalf of the client with the vendor here:
- Tier 1 Login Credentials: ***see support***