In This Article

Overview

The Microsoft Teams audio conferencing products add a dial-in bridge to Teams meetings.  The licenses are assigned to Teams meeting organizers, and allows meeting attendees to use a dial-in bridge (toll phone number) to join the meeting.

Microsoft has two audio conferencing products for Teams meetings:


Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN

Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN is a new $0.00 add-on product SKU from Microsoft that provides the following features for free:

  • Unlimited toll dial-in minutes. Toll-free dial-in is not included.

  • 60 dial-out minutes per user, per month, pooled at the tenant level.

  • The 60 dial-out minutes support dialing phone numbers in the United States and Canada only.

  • The dial-out minutes cannot be used to dial the other Zone A countries that are included with the existing Microsoft 365 Audio Conferencing product.

Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN can be added to any base plan that includes MS Teams, including, but not limited to:

  • Microsoft 365 Business Basic, Standard, and Premium
  • Office 365 F3, E1, and E3
  • Microsoft 365 F1, F3, and E3

NOTE

Microsoft 365 Audio Conferencing is included with the Office 365 E5 and Microsoft 365 E5 base plans.  Therefore, you would not add Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN to those plans.


Microsoft 365 Audio Conferencing

Microsoft 365 Audio Conferencing is the existing per user, per month, add-on product SKU from Microsoft that provides the following features for $2.50:

Microsoft 365 Audio Conferencing can be added to any base plan that includes MS Teams, including, but not limited to:

  • Microsoft 365 Business Basic, Standard, and Premium
  • Office 365 F3, E1, and E3
  • Microsoft 365 F1, F3, and E3

NOTE

Microsoft 365 Audio Conferencing is included with the Office 365 E5 and Microsoft 365 E5 base plans.  


Which Audio Conferencing Product Should I Purchase?

If your users host Teams meetings with people in the US and Canada only, you should purchase the free Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN product.

If your users host Teams meetings with people outside the US and Canada, you should purchase Microsoft 365 Audio Conferencing for $2.50.

NOTE

You can purchase both the Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN and Microsoft 365 Audio Conferencing products, and assign the licenses to your users based on their requirements.

NOTE

If you currently have Microsoft 365 Audio Conferencing licenses, and you want to switch over to Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN, keep in mind that Microsoft does not allow mid-term quantity reductions or cancellations.  Depending on the renewal date of your Microsoft 365 Audio Conferencing licenses, you may need to finish the term before you can cancel the licenses or reduce the quantity.


How to Get the Free Audio Conferencing Licenses

If you want to add, or switch over to, the new Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN product, you will need to get licenses added to your 365 tenant.

There are 2 ways to do this:

  • You can get licenses directly from Microsoft in the M365 Admin Center
  • You can request Evolve IP add the licenses to your tenant

After you have the licenses in your tenant, you can assign those licenses to your user accounts.  If you have user accounts assigned to the Microsoft 365 Audio Conferencing license, you will need to switch them to the Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN license.

NOTE

If you currently have Microsoft 365 Audio Conferencing licenses, and you want to switch over to Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN, keep in mind that Microsoft does not allow mid-term quantity reductions or cancellations.  Depending on the renewal date of your Microsoft 365 Audio Conferencing licenses, you may need to finish the term before you can cancel the licenses or reduce the quantity.









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