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- The (outgoing) user should be deleted. Take this step using the Dubber portal. The calls can be retained (default setting) or discarded (uncheck the box for "Retain CallsUser's Recordings").
- The new User should be created and the dub.point details added to this new user. New users are created in Ossmosis. Do not attempt to create a new user in the Dubber portal.
- In Ossmosis, navigate to the User Features for the outgoing user. Under Call Recording feature, select "Remove"
- Change the name of the user (first, last) on the user page in Ossmosis
- Under User Features, go to the Call Recording feature and select "Add"
- Click the Call Recording task on the left and navigate to Manage Call Recording Users. Find the new user to assign a Role and a Recording Profile using the three dots on the far right.
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