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- SETUP - Additional 4 Languages supporting now French, German, Mandarin & Portuguese on top of existing languages: English, Spanish, Russian, and Hebrew.
- SETUP - Added Agent GUID to the Staffing tab.
- SETUP - Find directory by user Activity now supports all Broadworks entities including Auto Attended and Hunt Groups.
- SETUP - Establish Conversation Activity - Add Fault exit point.
- SETUP - Ability to opt in for a survey during Channel flow.
- Reports - Add 'Disconnecting Party' to the 3.04 report.
- eAgent - Implement Pause/Resume receiving statistical events from the server to lighten up the load on the UI graphics.
Bug Fixes
- eAgent - Callback scheduled time adjusted to time zone.
- eAgent - Eliminate Browser freeze when scrolling through contacts minimizing CPU and Memory consumption.
- Reports and Supervisor Stats - Remote The remote party disconnects a call while being transferred to an agent, the interaction Result should be Abandoned.
- Reports and Supervisor Stats - Abandoned and Missed calls - fixes reports and stats.
- Reports - Restore Alerts data for reports 1.02 and 5.04.
- Supervisor - Call appears as waiting in BP for many hours following a quick hang-up by the remote party in Survey BP flow.
- Supervisor - Agent counter 'Total Outgoing Private Calls' is not counting.
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