Evolve IP’s omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Leverage Evolve IP’s cloud architecture to enable business continuity while also unifying multiple locations and remote agents on a single, integrated platform. Deliver a full featured customer experience and empower contact center leaders with real-time control and deep insight into operations.

Latest Article Release: Evolve Contact Suite - eSupervisor

Current Release Notes 2024.11

To access prior Release Notes, see Archived Release Notes.

ECS Technical Library

• Evolve Contact Suite: ECS
• Evolve Contact Suite - eAgent
• Evolve Contact Suite - Supervisor
• Evolve Contact Suite - eWallboard
• Evolve Contact Suite - Reporting
• Evolve Contact Suite - Callbacks
• Evolve Contact Suite - Call Recording
• Evolve Contact Suite - ECS Admin
• Evolve Contact Suite - Setup
• Evolve Contact Suite - Release Notes

Documentation

• ECS Supervisor - User Guide
• ECS Agent - User Guide
• ECS Setup and Manager Help Content
• ECS Reporting - Report User Guide
• ECS Reporting - Report Scheduler Quick Reference Guide
• ECS Setup Interactions - Voice Recorder Callback
• ECS Callbacks
• ECS eAgent

Downloads

Chrome ClickOnce 

Firefox ClickOnce