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- SETUP - Speech Enabled Prompt Interrupt - During Prompt & Collect Selection flow activity and while speech is enabled. The caller can speak to select a menu option (number or word/s) before the prompt completes thus interrupting the announcement and continuing with the IVR flow.
Detailed feature description - https://support.evolveip.net/display/proddev/ECS+Custom+Value+Set ECS Setup: Interaction Handling Flow: Speech Prompt Interrupt - SETUP - Custom Value Set - Implementation now includes an option to create custom value sets which is in fact a list of values that can be used to present a selectable list of values in the agent app CRM screen or the Interaction Details screen. The agent will select one of the predefined values and it will be stored on the CRM contact or Interaction Variable respectively.
Detailed feature description - ECS Custom Value Set - Password Reset Process - Resetting a user password will no longer reset it to the default password, instead, the system will generate a temporary random password and the user can set it to a new one.
Detailed feature description - ECS Setup: Staffing - Modified Reset Passwords procedures - SETUP - Interaction Flow - Automatic Complete Handling. Usability improvement for SETUP flow editor by assigning all unconnected activity exit legs to Complete Handling activity with drawing a line.
Detailed feature description - Automatic Complete Handling - Reports - 03 Report - add Service Unavailable" column as another dialer failure reason.
- Reports - Disposition Code Category Details - Add as Filter to 2.01, 3.04, 4.02 Reports.
- Support additional SIP call flows for outpulsing DTMF to external IVR.
- SETUP Validation - Simple play on BP/Channel with disconnected exit point should be invalid.
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