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- in eAgent - if there is an issue with HPBX Registrar - you will see "Loading" and a spinning circle under Agent device .
- if you suspect an issue with registration can be checked via OCOM and will register as ECSAgent-vX.X.X.XX
End User Settings -
BROWSER-
Make sure these settings are enabled for the ECS SITE inside the browser
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Make sure Microphone and Sound are set to Allow inside the browser Site Settings
Other settings -
to ensure the agent will see and hear the call ringing- the following are Strongly suggested
- check that Notifications are set inside the browser (reference- HERE)
- eAgent - by Default eAgent settings default ringtone to Silent for Incoming calls -
- Set Ringtone to something other than Silent -
Headset
Playing music or other sound on the same headset as the Browser is using is not recommended
For best reliability - ensure the Bluetooth headset is only paired to the PC that the Agent is using for Softphone.
Headsets that allowed pairing to multiple devices (i.e. Cell phone and PC) were unreliable in testing