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- Passwords may not contain the user’s Account Name or part of the users full name (two characters or more). Both checks are not case sensitive.
- At least 8 characters in length
- Contains characters from at least three of the following categories:
- Uppercase letters – A through Z
- Lowercase letters – a through z
- Base 10 digits (0 through 9)
- Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;”‘<>,.?/)
- Password history – cannot use past 6 passwords
Click here to learn how to reset an agent or supervisor password through the Setup or Manager Client.
Click here to learn how to reset an agents password through the Supervisor Client.