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changes.mady.by.user Everett Cavazos

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  • Answer Time Goal – Telephony – Set the Answer Time Goal (Service Level) for Telephony Interactions
  • Answer Time Goal – Email -Set the Answer Time Goal (Service Level) for Email Interactions
  • Answer Time Goal – Chat -Set the Answer Time Goal (Service Level) for Chat Interactions
  • Answer Time Goal – Fax -Not applicable for ECS Unified or Overlay Solutions

Expand Exclude Short Abandoned Interactions for Service Level Calculation

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