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Telephony Setup



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Call Center



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Training

Videos



Announcements and Release Notes

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v5.6.3 Release

When: Thursday, August 1st 2019

This release contains the following enhancements and bug fixes:

Users now have the ability to build Shared Call Appearances against Cisco MPP phone models
Expand
titleOSSmosis 5 2019 Release Notes
Expand
titleOSSmosis 5 2019 Release Notes

Brief

Description

Bug Fix

Users were unable to add an attachment when filling out an Application Feedback form

Bug Fix

The Knowledge Base was not loading when accessing it through Application Support

Bug Fix

Issue updating the time zone on an end users phone when done to an open seat host phone

Bug Fix

Synchronize passcode was not working for customers with dedicated servers

Bug Fix

Add Announcement pop up was not showing when trying to upload a duplicate file

Bug Fix

The Monitor Tab was inaccessible for some customers

Bug Fix

Incorrect error message being shown when removing a Calling Line ID Phone number for a DNIS

Bug Fix

When switching between locations, announcements were not updating and would show the previous locations saved announcements

Bug Fix

Unable to remove and update a pre-existing phone number in a user’s Remote Office Settings

Bug Fix

Call Center search was not loading full search results

Bug Fix

Open Seating Guest was unable to disconnect from the Open Seating Host phone

Enhancement

v5.4.3 Release

When: Thursday, August 1st 2019

This release contains the following enhancements and bug fixes:

Brief

Description

Bug Fix

When trying to add users to Hunt Groups it was causing performance issues

Bug Fix

Searching for an end-point using a Main Phone Number was yielding no search results

Bug Fix

The state of Kansas was showing as Arkansas within the address information

Bug Fix

Within the Edit User> Use User Calling Line ID Information, the state field was not being retained

Bug Fix

When enabling/disabling "Email a carbon copy to", user's recorded name was being incorrectly removed

Bug Fix

Account Analysis export was missing fields

Enhancement

Ability to ‘Select All’ when adding agents within the agent and supervisor staffing pages

Enhancement

Mass remove Call Centers from Agents

Enhancement

Modified the export functionality to run the entire query before exporting


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