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- Name: Shows the name of the media file. The name of the media file is what will appear in searches when locating a file to upload to various sub-sections of the portal like the Interaction Handling flow. This is a free form field that can be edited by the Project Manager/Customer Admin
- Text: Represents the text that is linked to the media file. This is a free form field that can be edited by the Project Manager/Customer Admin. If utilizing the media file with chat, the Text is what will appear to customers if attempting to chat with an agent.
- Language: Language of the media file. Select between English, Spanish, Russian or Hebrew
- .Wav File: The wav file uploaded into the portal
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