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- Agents Tab:
- Changing agent’s property – “Hang Up Line after each Call”
- Enabling an agent's Auto Answer setting
- Deleting an agent
- Agent Characteristics Tab:
- Agent Profiles: Deleting a profile, renaming a profile, adding or removing capabilities, and changing competency level
- Load Allowances: Renaming load allowance, creating or deleting load allowances, Load Combinations, Interaction Types
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