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Business Continuity and Disaster Recovery features that are included in Evolve IP’s Call Center product include:
1 – Schedule Features
Business Continuity (BC) through pre-defined Call Forward Advance (CFA) rules and Time Schedules. Disasters will occur and Customers who want to have BC in place can use the Evolve IP OSSmosis portal to be ready for such events. The goal of BCP BC call forwarding is to move calls to unaffected agents or locations. Having BCP BC programming in place will make it easy for a Customer or Evolve IP Support to forward calls during the disaster and then later return calls to normal destinations. See the Best Practice Guide below for more.
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