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The Evolved Office: Call Center enables businesses to unify and simplify their call center operations with a hosted solution that includes advanced ACD and PBX features, voice and data services, multiple integration and upgrade options, and 24×7 management.  Operate your call center without geographical boundaries and the IT hassles of on-going system maintenance. Fully integrated with Evolve IP's Unified Communications and HPBX services, the Evolved Call Center is designed to provide an enterprise-class solution for Call Centers anywhere in the world – with no hardware, software or up-front capital expenditure.


Call Center Features by Product

Call Center Feature

Handset

OSSmosis

Unity Agent 

Web Agent

Supervisor

ACD Join/Unjoin


X

X

X

X

ACD Login/Logout

X

X

X

X

X

Agent State Control

X

X

X

X

X

Call Handling

X


X

X

X

Escalation



X

X

X

Presence/IM



X


 X

Real Time Reporting




X

X

Enhanced Reporting





X

Queue Statistics Display



X


X

Barge-In





X

Silent Monitoring (Agent and/or Queue)

X




X

Supervisor Forced Agent State


X



X

ACD Call Prioritization





X