The Evolved Office: Call Center enables businesses to unify and simplify their call center operations with a hosted solution that includes advanced ACD and PBX features, voice and data services, multiple integration and upgrade options, and 24×7 management. Operate your call center without geographical boundaries and the IT hassles of on-going system maintenance. Fully integrated with Evolve IP's Unified Communications and HPBX services, the Evolved Call Center is designed to provide an enterprise-class solution for Call Centers anywhere in the world – with no hardware, software or up-front capital expenditure.
Call Center Features by Product
Call Center Feature | Handset | OSSmosis | Unity Agent | Web Agent | Supervisor |
|---|---|---|---|---|---|
ACD Join/Unjoin | X | X | X | X | |
ACD Login/Logout | X | X | X | X | X |
Agent State Control | X | X | X | X | X |
Call Handling | X | X | X | X | |
Escalation | X | X | X | ||
Presence/IM | X | X | |||
Real Time Reporting | X | X | |||
Enhanced Reporting | X | ||||
Queue Statistics Display | X | X | |||
Barge-In | X | ||||
Silent Monitoring (Agent and/or Queue) | X | X | |||
Supervisor Forced Agent State | X | X | |||
ACD Call Prioritization | X |