Scenario: How can you set up a call pick up group with other members of your department with a Group Policy (Regular or Simultaneous).
Solution: Go into your MS Teams application → Select Your User Profile (click your profile picture at the top of Teams)→ Settings > Calls → Call Answering rules - Calls Ring Me OR Forward my Calls
Apply the following Group Policy– the group policy establishes how calls will be routed to the users assigned to a Call Group
- In the Order Above (Regular) – Calls are distributed to users in specific order, always starting with the same user.
- At the Same Time (Simultaneous) – Calls are distributed to all users within the hunt group at the same time
Article 1: https://docs.microsoft.com/en-us/microsoftteams/call-sharing-and-group-call-pickup
Article 2: https://support.office.com/en-us/article/call-forwarding-call-groups-and-simultaneous-ring-in-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e?ui=en-US&rs=en-US&ad=USStep 1:
A. Calls ring me and CALL GROUP
B. Forward all my Calls to Call group
Step 2: Add people to Call group
Step 3: Confirm people to Call Group and set Ring Order → Save
