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- Text: In this section you can enter custom text that the system will speak to the caller.
- Format
- Text: Used when the value contains text.
- Numeric (Digits): Used only when the value is a number.
- TTS Speed
- Currently the only configurable speed is Regular
- Gender
- Currently the only configurable voice is Female
- Debug
- Enter a specific value or text string to simulate the output that will be displayed in the Debug Result section below the Announcement Elements
- Format
Compound Prompt and Collect
Purpose: This activity has been replaced and is no longer recommended for use
Leave Voice Message
Media Type: Voice
Purpose: To route an interaction to the voicemail box of a particular Agent or Business Process.
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Tip: You can have up to 4 voicemail greetings on a business process by setting a particular language via the Set Data node.
Prompt and Collect Data
Media Type: Voice and Chat
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Below is an Interaction Handling Flow that allows a caller to input a phone number that is stored in a flow variable and subsequently becomes a queued callback interaction for an agent.
Prompt and Collect Selection
Media Type: Voice and Chat
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Presenting the remote party with a list of selections to route the interaction to the appropriate destination.
Simple Play
Media Type: Voice and Chat
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