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- In Setup, the Agent Import/Export spreadsheet including a leading space on the Chat Private Greeting field label.
- Agent displayed visual inconsistencies when email attachments were added and removed to an email reply.
- Supervisor displayed an incorrect Abandon Rates for custom Interaction Types.
- On a consulted transfer, if the second Agent answers simultaneously on the handset and the Agent application, the transferring Agent would lose all call handling commands.
- The queue messaging didn’t play if the caller pressed a DTMF digit while the call was being offered to an Agent in a Unified deployment.
- The BP Dashboard inside Supervisor displayed the incorrect number of Agents in each ACD State during a Light Deploy.
- The ASA and Service Level on the Contact Center Dashboard displayed incorrect values that made the results look worse than actual.
This release contains the following reporting fixes:
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