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- In Setup, the Agent Import/Export spreadsheet including a leading space on the Chat Private Greeting field label.
- Agent displayed visual inconsistencies when email attachments were added and removed to an email reply.
- Supervisor displayed an incorrect Abandon Rates for custom Interaction Types.
- On a consulted transfer, if the second Agent answers simultaneously on the handset and the Agent application, the transferring Agent would lose all call handling commands.
- The queue messaging didn’t play if the caller pressed a DTMF digit while the call was being offered to an Agent in a Unified deployment.
- The BP Dashboard inside Supervisor displayed the incorrect number of Agents in each ACD State during a Light Deploy.
- The ASA and Service Level on the Contact Center Dashboard displayed incorrect values that made the results look worse than actual.
- Consulted transfers via the web Agent fail to complete.
- When the agent's HPBX endpoint returns a SIP 480 error, the Supervisor applications application continues to increment the Waiting Time for that interaction.
- When the agent's HPBX endpoint returns repeated SIP errors, the agent was not placed automatically into the No Answer state.
- A Callback interaction is misidentified in the queue and cannot be answered by an agent.
- An organization's service package failed to start after a Full Deploy.
- Outbound Campaign calls were placed outside of the specified Customer Calling Hours.
- The Agent application experienced significantly degraded performance.
- Ready agents were not offered a queued interaction.
- A Full Deploy that included the renaming of hundreds of agents failed to complete.
- An interaction that was active during a Light Deploy didn't display on reports.
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