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Old Version 5

changes.mady.by.user Everett Cavazos

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New Version 6

changes.mady.by.user Elizabeth Crider

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  1. Name: Shows the name of the media file.  The name of the media file is what will appear in searches when locating a file to upload to various sub-sections of the portal like the Interaction Handling flow.  This is a free form field that can be edited by the Project Manager/Customer Admin
  2. Text: Represents the text that is linked to the media file.  This is a free form field that can be edited by the Project Manager/Customer Admin.  If utilizing the media file with chat, the Text is what will appear to customers if attempting to chat with an agent.
  3. Language: Language of the media file.  Select between English, Spanish, Russian or Hebrew
  4. .Wav File: The wav file uploaded into the portal
    1. Image Added – plays back the media file
    2. Image Added – search and upload a media file
    3. Image Added – delete a media file

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