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1. Click on the Add New icon to add a canned response
2. A new canned response template pop-up box will open.  Fill in the following information:
   1. Title – Title/name of the canned response.  The title is what will show up when searching to add canned responses within a business process or channel.
   2. Language – language of the response.
   3. Media Type – the media type the response is able to be applied too: Chat, Email or Both.
   4. Text – the text that will appear to customers when they receive the canned response.
   5. Business Process – the business process the canned response can be utilized and assigned.
3. Select Ok.
4. The canned response will be added to the Canned Response Repository.
   
5. Save and deploy