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Description

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BroadWorks Call Center Agents may utilize one of the following applications that streamline call handling and offers agents the critical tools needed to deliver great customer service.

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Click on the link or image below that matches the application you utilize.



Unity Agent

BroadWorks Web Agent

Unity Agent is a downloadable application for desktop computers.Web Agent Client is a web-based application that

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Register Now

Below you will find the link needed to register for an upcoming public training session.  From there, you will pick the day/time that you wish to attend and fill out the registration form.  Once your registration has been approved you will receive an email with the training details.

CLICK HERE

Supporting Documentation

Below you will find a link to our online Knowledge Base containing the User Guide.

Unity - Quick Reference Guide

Unity - User Guide

Web Agent - Quick Reference Guide

Web Agent - User Guide

operates inside a browser.

Unity AgentImage Added

Broadsoft Web AgentImage Added



Return to BroadWorks Call Center Training Page

Return to Training Resources Page


Do you have a training related question? Email us at training@evolveip.net

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