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New Features and Enhancements
- User Registration for trusted trusted SIP REFER REFER
- SETUP Load Allowance updates are now considered Light Deploy.
- O365 OAuth2 Phase 2 - Implement MSGraph client credential flow for O365
- How to provision ECS eAgent app into the Teams menu
Bug Fixes
- Supervisor KPI Issue - Transfer to Channel Call Flow.
- Reports - Interaction Demands were not reflected in reports in cases the demands were updated many times during call flow.
- Supervisor - Changing the Campaign type will double the Pred Long Term Abandoned.
- Supervisor - When consulting with an Agent at the counter, "current Interaction handling time" is ticking BUT after completing the call, the "Average Handling time" is not updated.
- Calls Showing Incorrect Handling Time on eAgent.
- Reports - Calls appear as missed/rejected and are disconnected by the carrier.
- Incorrect Overflow flag in History Interactions Table on Agent Transfer to Channel.
- Supervisor - periodic ringing.
- Agent average treating time is miscalculated for attended transfer interactions.
- Support email Relay Server for authentication methods other than Basic.