...
| Application | Affected | Notes |
|---|---|---|
| CDK Toolbar Application | This service will be deprecated. | |
| EIP Click-to-dial | This service will be deprecated. | |
| Loki | This service will be deprecated in Q1 2022. | |
| BW Assistant Toolbar | This service will be deprecated. | |
| Personal Portal | Development in progress to move away from CAP to an R24 supported protocol | |
| Unity | Unity supports both CAP and CTI on version 6.8.0.3 or higher. Clients below 6.8.0.3 must be upgraded. | |
| Dashboard | ||
| Monet | Not affected | |
| ECS | Not affected | |
| UC One Saas | Not affected | |
| Akixi | Not affected | |
| Jazzware | Not affected - utilizes OCI-P | |
| Tiger | ||
| Tenfold | Not affected | |
| GoIntegrator | Not affected | |
| OBT Zendesk/Salesforce | Not affected | |
| Open seating | Not affected | |
| ODiN | TBD | |
| PeterConnects Reception | TBD | |
| Webex 4 BW | Not affected | |
| Dubber | Not affected | |
| Intelligent Call Recording | Not Affected | |
| Compliance Application | ||
| Call Center Dashboard Application | Not Affected | |
| Inference | Not affected | |
| INTERNAL | Pconf (DMS integration) | Account Analysis | Phone Reboot Tool | Not Affected | Clearlogin Broadsoft Sync | Not Affected | Data Warehouse ETL | Events Platform | Not Affected | DMS | Not Affected | Call International Redirect Crawler | Not Affected | License Crawler | Not Affected | International Fraud (CDR) script | Not Affected | Broadsoft ToolKit | Billing/CDR mediation/CDR reports | AMP | Not Affected | Sentry |
| Surf | Mark F to confirm this is not using CAP | |
| Equinox | as related to Loki, there may be some issues | |