as of Aug 19 2021
Application | Affected | Notes |
---|---|---|
CDK Toolbar Application | This service will be deprecated. | |
EIP Click-to-dial | This service will be deprecated. | |
Loki | This service will be deprecated in Q1 2022. | |
BW Assistant Toolbar | This service will be deprecated. | |
Personal Portal | Development in progress to move away from CAP to an R24 supported protocol | |
Unity | Unity supports both CAP and CTI on version 6.8.0.3 or higher. Clients below 6.8.0.3 must be upgraded. | |
Dashboard | ||
Monet | Not affected | |
ECS | Not affected | |
UC One Saas | Not affected | |
Akixi | Not affected | |
Jazzware | Not affected - utilizes OCI-P | |
Tiger | ||
Tenfold | Not affected | |
GoIntegrator | Not affected | |
OBT Zendesk/Salesforce | Not affected | |
Open seating | Not affected | |
ODiN | TBD | |
PeterConnects Reception | TBD | |
Webex 4 BW | Not affected | |
Dubber | Not affected | |
Intelligent Call Recording | Not Affected | |
Compliance Application | ||
Call Center Dashboard Application | Not Affected | |
Inference | Not affected | |
INTERNAL | ||
Pconf (DMS integration) | ||
Account Analysis | ||
Phone Reboot Tool | Not Affected | |
Clearlogin Broadsoft Sync | Not Affected | |
Data Warehouse ETL | ||
Events Platform | Not Affected | |
DMS | Not Affected | |
Call International Redirect Crawler | Not Affected | |
License Crawler | Not Affected | |
International Fraud (CDR) script | Not Affected | |
Broadsoft ToolKit | ||
Billing/CDR mediation/CDR reports | ||
AMP | Not Affected | |
Sentry | ||
Surf | Mark F to confirm this is not using CAP | |
Equinox | as related to Loki, there may be some issues |