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- Unified softphone (HPBX Registrar) now supports direct calls (Non ECS calls) to agent extension. The agent application will display a Direct Call notification allowing the agent to accept the call. If agent accepts the call, its state will automatically change to “Back Office”.
- In Setup, extended the REST API so that APIs that return data in a JSON hierarchical payloads are supported using Arrays.
- In Setup, caller Ids can be exported to .csv when setting up an organization to view in a spreadsheet.
- In Setup, tooltip added for disabling/ enabling the origin of an interaction for a Business Process Transfer.In Setup, extended the REST API so that APIs that return data in a JSON
- hierarchical payloads are supported using ArraysLoad allowances in the Agent Console can be sorted alphabetically.
- Supervisors can edit a list name in the Contacts Monitor.
- Agents can receive incoming interactions in queue after ending a private interaction.
- The call duration of a transferred call was updated so that the full call duration does not include the time after the call was transferred.
- Agents can receive incoming interactions in queue after ending a private interaction.
- The correct indicators are displayed when a recording is started, paused, resumed or stopped.Load allowances in the Agent Console can be sorted alphabetically.
- Agents can use canned responses with images for MMS.
- Sent MMS displays animated GIFs for Agents and Supervisors; GIF files over 600Kb are displayed as a static image.
- Help content added to indicate that all DIDs are exported when up to one DID is selected vs. selected DIDs will be exported when one DID is selected.
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